Jose Alejandro Lopez Lara
Burke,VA
Summary
Highly-motivated Manager with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Field Operations Manager
Iron Mountain, INC.
Louisville, KY
01.2022 - Current
- Providing leadership and technical training to new ALM Louisville/ Indianapolis sites purposed to process devices for remarketing and redeployment
- configured and installed processing racks to sanitize user data
- Management of critical IT tickets using OSticket tool addressing technical needs
- accurate summary of SOW to teams with emphasis on SLA punctuality
- Onboarding new hires
- Reporting KPI data with upper management
- Facilitated collaboration between various departments within the organization in order to streamline processes.
- Fostered collaborative culture when offering engaging training and cross training.
- Prioritized and organized tasks to efficiently accomplish service goals.
Senior Operations Lead
ITRenew, INC./Iron Mountain, INC.
Sterling, VA
05.2020 - 03.2022
- Recruited to manage Audit team to improve remarketing output and minimize damage and failure of network equipment
- Acquired skills using command line interface, PuTTY, and Linux OS to reset, repurpose, and sanitize storage servers, Apple products, and network switches
- Supervised leads to improve metrics, production and mitigate errors
- Contributed to enhancement of existing and new standardized procedures during business acquisition by Iron Mountain, INC.
- Created team objectives and roles with specific goals outlined for each individual.
Operations Lead for On-Site Services
PuTTY, INC
Sterling, VA
02.2019 - 05.2020
- Proficient use of company software managing inventory of serialized IT Hardware
- Coordinated with Department manager to forecast and complete daily services for hyperscale clients
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- conducted site visits/surveys to determine scope of work and potential hazards to project managers and program managers for Decommissioning projects around the country
- Identified and improved work deficiencies with step-by-step process documentation and training that helped expand capacity of the department.
Supervisor
Shamrock Law Maintenance, LLC
Sterling, VA
01.2010 - 01.2019
- Created and managed customer accounts to track weekly services for monthly billing and Provided consultation/estimates for seasonal/snow removal service plans
- Supervised a service crew of 5 with high emphasis on safety, efficiency, cost reduction, and customer satisfaction.
Education
GED -
GED Program
Fairfax07-2015
Some College (No Degree) -
Northern Virginia Community College
Annandale, VASkills
- Project management
- Customer Service
- Leadership
- Analytics
- Problem solving
- Collaborative
- Logistics
- Strategic Planning
- KPI Tracking
- Schedule Oversight
- Workflow Planning
- Inventory Tracking
- Contractor Management
- Service Delivery Management
- Operational Planning
- Data Analysis
- Inventory Management
- Technical Troubleshooting
- System Troubleshooting
- Software Updates
- Computer Security
- Technical Documentation
Applicable Technical Work
- Comprehensive knowledge of PuTTY, Debian, Ubuntu Linux OS
- Macro-enabled excel workbook.
- Experience with Command Line InterfaceOSTicket
- Adhering to NIST aSatndards Satndards.
- Troubleshooting Network equipment and servers.
Languages
Spanish
Native/ Bilingual
Timeline
Field Operations Manager
Iron Mountain, INC.
01.2022 - Current
Senior Operations Lead
ITRenew, INC./Iron Mountain, INC.
05.2020 - 03.2022
Operations Lead for On-Site Services
PuTTY, INC
02.2019 - 05.2020
Supervisor
Shamrock Law Maintenance, LLC
01.2010 - 01.2019
GED -
GED Program
Some College (No Degree) -
Northern Virginia Community College
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