Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Jeremy Parliman

Jacksonville,FL

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Customer Service Representative

Fanatics Betting And Gaming
09.2023 - 12.2023
  • Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
  • Streamlined customer service processes for increased efficiency and improved response times.
  • Mentored junior team members, contributing to their professional development and overall team success.
  • Collaborated with cross-functional teams to develop new strategies for enhancing customer experience.

INVESTMENT SPECIALIST TRAINEE

Merrill Edge
11.2022 - 04.2023
  • Studied to gain an Series SIE certification via PassPerfect, attained licensing within a month.
  • Utilized advanced analytical tools to assess potential investments, increasing accuracy in decision-making processes.
  • Participated in professional development opportunities such as workshops, seminars, and conferences to stay current on industry best practices.
  • Gathered data and built financial models around key metrics.

STORE MANAGER

Coliseum of Comics
04.2021 - 08.2022
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

TECHNICAL SERVICE ADVISOR - IOS TIER 2

Concentrix
06.2020 - 02.2021
  • Enhanced customer satisfaction by providing timely and accurate technical support for various products.
  • Resolved complex technical issues for clients, leading to improved system functionality and performance.
  • Collaborated with cross-functional teams to develop innovative solutions for recurring problems.
  • Streamlined troubleshooting process, ensuring faster resolution times and increased efficiency.

REMOTE TECHNICIAN AND INSTALLATION SPECIALIST

SafeTouch Security
01.2019 - 09.2019
  • Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
  • Reduced downtime for machines through proactive identification and resolution of technical issues.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.

OFFICE ADMINISTRATOR ASSISTANT

M Scott Marketing LLC
05.2017 - 09.2018
  • Streamlined office processes by implementing efficient organizational systems and digital tools.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Enhanced team collaboration with the establishment of clear communication channels and guidelines.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.

Skills

  • Economic Forecasting
  • Active Listening
  • Critical Thinking
  • Company Valuations
  • Portfolio Management
  • Reading Comprehension
  • PowerPoint Presentations
  • Customer Care
  • Problem-Solving Skills
  • Due Diligence
  • Root Cause Analysis
  • Network Infrastructure Updates
  • Device Configuration
  • Safety Protocols
  • Document Management
  • Advanced Computer Proficiency
  • Data Collection
  • Hardware Updates
  • Project Coordination
  • Order Fulfillment
  • Escalation Management
  • Database Research
  • Conflict Management

Certification

  • Securities Industry Essentials

Timeline

Senior Customer Service Representative

Fanatics Betting And Gaming
09.2023 - 12.2023

INVESTMENT SPECIALIST TRAINEE

Merrill Edge
11.2022 - 04.2023

STORE MANAGER

Coliseum of Comics
04.2021 - 08.2022

TECHNICAL SERVICE ADVISOR - IOS TIER 2

Concentrix
06.2020 - 02.2021

REMOTE TECHNICIAN AND INSTALLATION SPECIALIST

SafeTouch Security
01.2019 - 09.2019

OFFICE ADMINISTRATOR ASSISTANT

M Scott Marketing LLC
05.2017 - 09.2018

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Jeremy Parliman