Jeremy Pendleton
Nashville,TN
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Engineering Business Supervisor
UPS
06.2017 - 10.2022
- Supported audit requests, regulatory inquiries and process enhancements, periodically reviewing team capacity and performance to inform future decision making.
- Monitored significant margin changes throughout monthly cycles, investigating causes and recording for supervisory review.
- Oversaw front office activities, handling daily escalations and evaluating client requests.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Business Supervisor for Engineering Department
UPS
05.2016 - 06.2017
- Performed risk analysis of supervisory activities, identifying areas for improvement and determining solutions through process modifications.
- Oversaw front office activities, handling daily escalations and evaluating client requests.
- Supported workflow optimization with[Software], troubleshooting and correcting historic discrepancies through automation.
Business Manager/Administrator
United Parcel Service, UPS
01.2015 - 05.2016
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
Education
Bachelor of Science -
Tennessee State University
Nashville, TN06.2017
Skills
- Accounting Records
- Business Correspondence
- Staff Training
- Change Planning
- Customer Satisfaction
- Constructive Feedback
- Referrals and Networking
- Financial Management
Timeline
Engineering Business Supervisor
UPS
06.2017 - 10.2022
Business Supervisor for Engineering Department
UPS
05.2016 - 06.2017
Business Manager/Administrator
United Parcel Service, UPS
01.2015 - 05.2016
Bachelor of Science -
Tennessee State University
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