JEREMY PORTER
SALEM,UT
Summary
Focused administrant with a background spent overseeing department budget, personnel and regulatory concerns. A highly collaborative leader with skills in assigning caseloads, effectively participating in administrative and clinical meetings, and ensuring that facility policies are observed and conflict is resolved. Offering exemplary communication, decision-making and organizational skills.
Overview
14
14
years of professional experience
Work History
Director of Clinical Services
Axis In-home
Orem, UT
04.2016 - Current
- Achieved accreditation compliance by maintaining up-to-date knowledge of healthcare regulations and ensuring staff adherence to industry standards.
- Streamlined clinical operations between multi-disciplinary teams for improved efficiency and reduced costs through administrative, patient, employee feedback and implementation.
- Developed and maintained strong interdisciplinary team collaboration between 30+ employees, to ensure optimal patient outcomes.
- Oversaw quality improvement initiatives, leading to higher patient satisfaction rates, reduced hospital readmissions and better compliance with regulatory standards.
- Collaborated with physicians and other healthcare professionals in community, to develop comprehensive and specific patient treatment protocols and programs.
- Conducted regular performance evaluations for all clinical staff, identifying areas for improvement, providing constructive feedback for growth, and actively listening to staff suggestions.
- Recruited, interviewed, hired, and trained clinicians who contributed positively to company mission and vision.
- Analyzed data on clinical outcomes to identify trends in patient populations, implementing targeted interventions or program adjustments as needed.
- Implemented new policies and procedures and educated staff on changes.
- Conducted comprehensive audits and performed quality assurance measures to ensure clinical staff adhered to established standards, maintaining high level of accountability across organization.
- Communicated with patients and clinical staff, resolving grievances and finding solutions to issues or problems.
Nursing Operations Manager
Utah Valley Specialty Hospital
Provo, UT
09.2013 - 03.2016
- Improved patient care by implementing best practice protocols and procedures.
- Enhanced operational efficiency by streamlining workflows and optimizing resource utilization.
- Increased staff competency through comprehensive training programs and ongoing professional development opportunities.
- Collaborated with interdisciplinary teams to help develop integrated care plans for complex cases, resulting in more complete care and better health outcomes.
- Managed budgets and financial resources effectively, ensuring compliance to department allocations.
- Led efforts to maintain compliance with regulatory requirements, including conducting regular audits of documentation and practice standards.
- Managed complex scheduling requirements for 50 employees ensuring adequate staffing levels at all times while minimizing overtime costs.
- Implemented through staff training and education, infection control measures which resulted in decreased hospital-acquired infection rates.
- Led staff meetings to keep team informed of departmental changes and provided opportunities for staff to share ideas and concerns.
- Investigated and collaboratively resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
Floor Supervisor
Utah Valley Specialty Hospital
Provo, UT
07.2010 - 08.2013
- Enhanced patient and staff satisfaction by effectively managing all floor operations and addressing concerns promptly.
- Streamlined daily processes for increased efficiency, assisting to implement new procedures and best practices.
- Optimized employee performance by conducting regular observation, evaluations and providing constructive feedback and training.
- Reduced staff turnover rates by fostering positive work environments and promoting open communication.
- Mentored new hires in established company policy and protocol, job responsibilities, and expectations, ensuring successful team integration.
- Collaborated with administrative management team for strategic planning purposes, offering valuable insights based on direct experience with staff and patients at floor level.
- Oversaw conduct and scheduling of 20 employees to ensure optimal performance and coverage during peak floor hours, while minimizing labor costs.
- Served as positive role model for staff, exemplifying strong leadership qualities and commitment to company values.
Education
Associate Degree in Nursing -
Weber State University
Ogden, UTAssociate of Science - Healthcare Focus
Utah Valley University
Orem, UTSkills
- Decision Making
- Interpersonal Skills
- Policy Implementation
- Active Listening
- Program Development
- Organizational Skills
- Team Building
- Budget Management
- Conflict Resolution
References
References available upon request.
Timeline
Director of Clinical Services
Axis In-home
04.2016 - Current
Nursing Operations Manager
Utah Valley Specialty Hospital
09.2013 - 03.2016
Floor Supervisor
Utah Valley Specialty Hospital
07.2010 - 08.2013
Associate Degree in Nursing -
Weber State University
Associate of Science - Healthcare Focus
Utah Valley University