JEREMY J. PULLIN
Johnson City,TN
Summary
Highly accomplished Case/Project Manager and Registered Nurse with 25 years of experience in healthcare and leadership roles. Proven expertise in managing complex projects, leading interdisciplinary teams, and implementing innovative solutions to improve organizational efficiency and patient outcomes. Adept at process improvement, resource allocation, and strategic planning, with a focus on achieving cost-effective, high-quality results. Committed to fostering a collaborative environment and driving success aligned with GE Health’s mission to revolutionize healthcare.
Overview
25
25
years of professional experience
Work History
Patient Resource - Team Lead/Catastrophic Case/Project Management
Ballad Health: Johnson City Medical Center
01.2023 - Current
- Collaboratively led multidisciplinary teams to assess, plan, and implement comprehensive care solutions for complex patient cases
- Streamlined workflows and promoted cost-effective outcomes by applying principles of Case/Project Management across core components: coordination, service delivery, and community resources
- Partnered with executive leadership and legal counsel to manage high-stakes medical/social cases, enhancing patient safety and organizational compliance
- Established measurable objectives and timelines for patient care plans, ensuring continuity and quality of care through post-discharge transitions
Patient Resource - Case/Project Management
Ballad Health: Johnson City Medical Center
02.2022 - 01.2023
- Delivered patient-centered care management strategies, reducing readmission rates and improving overall satisfaction
- Facilitated seamless communication among care teams using technology-driven solutions to enhance coordination and service delivery
Inpatient Care/Project Management Supervisor
Marshall Medical Center
08.2017 - 02.2022
- Directed Care/Project Management operations, supervising a team of Case Managers, Social Workers, and clinical staff to ensure high-quality patient outcomes
- Implemented Lean principles to optimize resource utilization and foster continuous improvement across patient care processes
- Developed and delivered training programs, equipping staff with tools to adopt innovative care delivery models and improve patient engagement
Director of Outpatient Care Management/Population Health
Marshall Medical Center
01.2016 - 08.2017
- Designed and implemented an innovative population health program to address care gaps, improve patient outcomes, and enhance healthcare delivery across the community
- Conducted population health analyses and applied data-driven strategies to close care gaps and enhance preventive services
- Oversaw operations, quality, and fiscal management of community health initiatives, driving measurable improvements in patient care
- Managed care coordination and quality oversight for a population of over10,000 Medicare beneficiaries, ensuring adherence to all33 quality metrics of the Accountable Care Organization (ACO) on an annual basis
RN Case/Project Manager
Marshall Medical Center
03.2010 - 01.2016
- Provided collaborative Care/Project Management services, aligning resources to promote wellness across the continuum of care
- Coordinated interdisciplinary care plans to address patients' physical, psychological, and social needs
- Ensured compliance with documentation, coding, and core measures to support regulatory and financial objectives
House Supervisor
Marshall Medical Center
02.2005 - 03.2010
- Provided leadership and advocacy in patient care services, ensuring safe and effective healthcare delivery in the absence of Administration
- Collaborated with department leaders and staff to address operational challenges, ensuring adherence to safety and quality standards
- Oversaw emergency situations with decisive leadership, promoting optimal outcomes for patients and staff
- Supported Kaizen initiatives to streamline processes and enhance organizational efficiency
Charge RN - Medical Surgical
Marshall Medical Center
02.2001 - 02.2005
- Directed daily operations of a medical-surgical unit, ensuring optimal patient care and resource allocation
- Supported team cohesion and implemented quality improvement initiatives to enhance service delivery
Medical Surgical Nurse
Marshall Medical Center
01.2000 - 02.2001
- Delivered evidence-based nursing care, maintaining high standards of safety and patient advocacy
- Collaborated with multidisciplinary teams to ensure holistic, patient-centered care
Education
Lean for Leaders/Kaizen Training -
Virginia Mason
01.2021
Bachelor of Science in Nursing - Nursing
Western Governors University
10.2017
Associate Degree in Nursing - Nursing
American River College
12.1999
Skills
- Patient-Centered Case Management
- Healthcare Technology Integration
- Interdisciplinary Team Leadership
- Process Improvement (Kaizen/Lean Methodologies)
- Strategic Case/Project Management
- Cost-Effective Care Delivery
- Quality Assurance & Regulatory Compliance
- Strong Communication & Advocacy Skills
- Detailed Oriented
- Adaptable to Change
- Exceptional Verbal and Written Communication
- Customer focus
- Attention to detail
Timeline
Patient Resource - Team Lead/Catastrophic Case/Project Management
Ballad Health: Johnson City Medical Center
01.2023 - Current
Patient Resource - Case/Project Management
Ballad Health: Johnson City Medical Center
02.2022 - 01.2023
Inpatient Care/Project Management Supervisor
Marshall Medical Center
08.2017 - 02.2022
Director of Outpatient Care Management/Population Health
Marshall Medical Center
01.2016 - 08.2017
RN Case/Project Manager
Marshall Medical Center
03.2010 - 01.2016
House Supervisor
Marshall Medical Center
02.2005 - 03.2010
Charge RN - Medical Surgical
Marshall Medical Center
02.2001 - 02.2005
Medical Surgical Nurse
Marshall Medical Center
01.2000 - 02.2001
Bachelor of Science in Nursing - Nursing
Western Governors University
Associate Degree in Nursing - Nursing
American River College
Lean for Leaders/Kaizen Training -
Virginia Mason
Similar Profiles
Makenzie CoxMakenzie Cox
Registered Nurse at Ballad Health, Johnson City Medical CenterRegistered Nurse at Ballad Health, Johnson City Medical Center
Kaytlyne FieldsKaytlyne Fields
Patient Service Representative at Ballad Health, Johnson City Medical CenterPatient Service Representative at Ballad Health, Johnson City Medical Center
Amanda Regalski R.T. (R)(T)Amanda Regalski R.T. (R)(T)
Radiation Therapist at Ballad Health, Johnson City Medical CenterRadiation Therapist at Ballad Health, Johnson City Medical Center