Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jeremy Ralph

Versailles

Summary

Hard working, self motivated, and meticulous Dental Technician with 26 years of dental experience; 22 of those years in analog fabrication, including 12 years in digital design. A Certified Dental Technician for 23yrs in the specialty field of Crown and Bridge. A proven track record at Dandy, enhancing design quality and reducing refabrication rates to under 5%. Experienced in most aspects of the fixed restorative fabrication process in a dental laboratory. Background in Doctor communication and dental case planning, known for reliability and adaptability. Motivated to learn and grow in the dental technology field. Proficient in using independent decision-making skills and sound judgment to impact company success with positive customer and patient satisfaction.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Dental CAD/CAM Designer, 2+ Refab

Dandy
02.2024 - Current
  • Produced high quality designs as the only C&B 2+ refab leveled designer.
  • Daily design responsibilities include designing first-time and 2+ refabs.
  • Meticulously combs through original and refab RXs looking for Dr feedback and details needed to redesign cases, so they do not refab again.
  • Maintains a refab rate of less than 5% all while handling primarily refabs, which are some of the more complex cases due to already bad doctor experience and scan quality.
  • Works well in a team setting, providing support and guidance.

Quality Assurance Task Force

Dandy
01.2023 - 02.2024
  • Provided designer with corrective action solutions to greatly decrease the repeat refab risk. Before QATF 2+ refab failure was at 15%, but after QATF 2+ refab failure decreased to 6-7%.
  • Reviewed refabs for issue ownership determination and data collecting.
  • Developed the operating procedure the QATF team used to review refabs.
  • Collaborated on the Refab SOP that is used by the Dandy Design Center
  • Communicated with Order Operations when Dr outreach was necessary to correctly address the refab issue(s).
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to learn quickly and adapt to new situations.

Digital Design Team Lead

Dandy
04.2021 - 01.2023
  • One of the first digital designers hired at Dandy to build a world class fully digital team recognized for providing quality dental restorations
  • Was leveled to QC after only 3weeks at Dandy
  • Collaborated and shared processes with colleagues and peers
  • Partnered with upper management to provide training for inhouse design to boost performance and enhance design results.
  • Maintained positive relations with peers by addressing quality and output problems head-on and implementing successful corrective actions.
  • . Effectively supervised staff of up to 16 designers by implementing design protocols.
  • Work constantly with fellow squad leads to develop operating procedures to standardize design across all staff, so all orders are done with the same quality customers have come to expect and demand.
  • Assisted with Operations pilots and DDC Systems workflow restructurings to boost the quality of work.

Crown and Bridge Dental Technician

Brown's Dental Ceramics
10.1998 - 04.2021
  • Professionally represented Brown's Dental Ceramics going into dental offices where I had many opportunities Communicating with Doctors, Taking Shades, Custom Staining Crowns, Patient Consulting, and Case Planning.
  • Responsible for all stages of crown and bridge fabrication from start to finish.
  • Maintained high-quality standards for all completed work, resulting in increased client retention. Responsibilities included: model work (pouring models, model trimming, and trimming dies/margins...), Waxing (copings, full contour, metal occlusals, diagnostic wax ups, investing...), Metal finishing (crown seating, full crown polishing...), Porcelain application and finishing (opaquing, porcelain layering and finishing, custom staining, glazing...), Emax (waxing, pressing, finishing, glazing...), Digital Design (scanning and designing singles, bridges, implants, and PMMAs using 3Shape system), CNC Milling (nesting, calibrating, maintenance and servicing, and finishing milled restorations...), Colorizing Zirconia and Sintering, Pickups and Delivery.
  • Continuously updated knowledge on new materials and techniques through professional development courses, ensuring provision of cutting-edge services to clients.

Education

Associate of Applied Science - Dental Lab Technology

Lexington Community College (now BCTC)
Lexington, KY
05.1999

Skills

  • 3Shape CAD/CAM design
  • Dental Case Planning
  • Analog Crown and Bridge Fabrication (start to finish)
  • Superb eye for detail
  • Problem-solving
  • Reliability and adaptability

Certification

Certified Dental Technician: Crown and Bridge

22yrs: 04/2002 to current

Timeline

Dental CAD/CAM Designer, 2+ Refab

Dandy
02.2024 - Current

Quality Assurance Task Force

Dandy
01.2023 - 02.2024

Digital Design Team Lead

Dandy
04.2021 - 01.2023

Crown and Bridge Dental Technician

Brown's Dental Ceramics
10.1998 - 04.2021

Associate of Applied Science - Dental Lab Technology

Lexington Community College (now BCTC)

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Jeremy Ralph