Francis Torres
Summary
Passionate and customer-centric dental professional with extensive knowledge and multifaceted expertise in training and selling top-performing CAD/CAM solutions. Demonstrated success in serving diverse sectors of the dental industry. Renowned for a unique perspective and approach that facilitate effective communication, anticipation, and a profound understanding of customer needs.
Overview
20
20
years of professional experience
Work History
Fast Track Advisor, Digital CAD/CAM Representative
HENRY SCHEIN DENTAL
09.2024 - Current
- Spearheaded implementation of digital solutions to optimize workflows across the Caribbean region.
- Drove digital sales by overseeing a $2 million portfolio for the Caribbean market and Puerto Rico.
- Collaborate with procurement, merchandise sales, and core equipment teams to develop strategies for new office builds and sales growth
- Deliver high impact speaking engagements to attract new customers and expand market reach
- Fostered solid relationships with manufacturers to support strategic goals.
- Streamlined processes leading to improved coordination and increased productivity through effective use of Lean Six Sigma techniques.
- Develop and implement quarterly promotions and SPIFF programs to drive customer engagement and sales
- Delivered international contracts for KOLs specializing in CBCT, scanning, 3D printing, and CAD/CAM.
Digital Success Partner
HENRY SCHEIN DENTAL
05.2022 - 08.2024
- Provided training for customers on CAD/CAM integrations within company portfolio including 3shape Trios, Planmeca Emerald, Medit, Sprintray, Dentsply Sirona Primescan and Primemill
- Managed 3D printing curriculum and implementation within nationwide team of 48
- Assisted Marketing team with content creation in supporting customers on 3D printing
- Established and led Study Clubs that supported local interest in CAD/CAM for customers
- Supported sales team in opportunities that led to customer CAD/CAM integrations within their practice.
DSO Training Advisor
SPRINTRAY
03.2021 - 05.2022
- Managed Project Planning and Curriculum creation that effectively led to DSO Pilots and proper workflow implementation for DSO groups such as Aspen
- Expanded team of 4 with implementation of contract trainer programs that increased efficiency in the delivery of company education nationwide
- Supported sales opportunities with large and mid-sized markets
- Implemented tracking/support system which contributed to the profitability of the education department
- Led discussions on Live Training programs and local Study clubs.
CAD/CAM Integration Specialist
HENRY SCHEIN DENTAL, Henry Schein
12.2017 - 03.2021
- Provided training to, customers on CAD/CAM integrations of CEREC software systems and 3shape scanners both in practice and in facilitated group settings
- Developed Training protocols and created training content for in-office and remote training
- Led training Orientations and Peer to Peer focus groups within metro NY facilities
- Guided and supported customers through success plans to assure maximum utilizations of systems purchased both pre and post purchase
- Collaborated with large group Pilots including Aspen Dental.
High-Tech Specialist
CAP/ZAHN HENRY SCHEIN, Henry Schein
03.2017 - 12.2017
- Provided tech support to all, customers in laboratory and dental practices
- Supported CAD/CAM software and hardware solutions for the leading manufacturing services
- Trained lab technicians and dental facilities on Roland, Glidewell and 3Shape technologies to help customers achieve great success in businesses
- Trained on dental technology including orthodontic, prosthodontics, design and general IOS scanning.
Academy Trainer/Customer Support Specialist
APE
12.2014 - 03.2017
- Provided customer hardware support and CAD/CAM software troubleshooting
- Assisted in developing support/sales/customer training agendas and materials
- Functioned as CAD/CAM software presenter in national dental trade shows
- Supported product launches for latest 3Shape Design Software
- Collaborated with Glidewell, Henry Schein, Roland DGA and other manufacturers on Training Development
- Organized construction for new 3shape Training Facility
- Delivered Project Planning and curriculum development for DSO pilots such as Heartland.
Registered Dental Assistant
GENTLE DENTAL CARE. LLC
10.2007 - 12.2014
- Effectively operated x-ray and RDA functions
- Proficiently assisted dentist with diagnostic, preventative, general, orthodontic, endodontic, surgical and periodontics procedures
- Helped office transition to Eaglesoft software upgrading facility from paper to paperless
- Served as Assistant Manager of Dental Practice
- Conducted Patient Consults, performed and submitted dental TX
- To Insurance companies
- Oversaw quarterly account receivables reports.
Testing Administrator
PEARSON VUE
08.2005 - 10.2007
- Administered testing facility, technical representative for testing candidates
- Checked all PC and consulted testers on requirements before taking examinations
- Fingerprinted test takers before exams
- Conducted renewal licenses for C.N.A/LPN practical nursing Professionals.
Education
Bachelor’s degree -
BA - Business Administration and organizational leadership
University of Maine
PresqueAssociate degree, AS - Business Administration and Computer Technologies
Berkley College
Dental Assistant Certification: Dental Assistant -
Berdan Institute
Skills
- Customer Service/Tech Support
- KOL partnerships
- CE accreditation management
- Project Planning
- Curriculum Development
- leadership
- Facilitating Product Launches
- DSO Training,
- Rollout and Support
- Trade Show Presentation
- IT Tech/ Database Analysis
- Advanced Computer Skills
- (CRM/SQL/HTML/Windows)
- Project Management
- Lean Six Sigma
- Agile and Scrum
- Advisor sales
- 3Shape Dental Desktop
- 3Shape Design Studio
- CEREC CAD/CAM Solutions
- Exocad
- VHF Mill
Additional Information
- CDA/RDA | , Expanded Function | X-Ray License LICENSE Certified dental assistant certificate | Registered dental assistant license X-ray License | Google Project management Professional certificate
Timeline
Fast Track Advisor, Digital CAD/CAM Representative
HENRY SCHEIN DENTAL
09.2024 - Current
Digital Success Partner
HENRY SCHEIN DENTAL
05.2022 - 08.2024
DSO Training Advisor
SPRINTRAY
03.2021 - 05.2022
CAD/CAM Integration Specialist
HENRY SCHEIN DENTAL, Henry Schein
12.2017 - 03.2021
High-Tech Specialist
CAP/ZAHN HENRY SCHEIN, Henry Schein
03.2017 - 12.2017
Academy Trainer/Customer Support Specialist
APE
12.2014 - 03.2017
Registered Dental Assistant
GENTLE DENTAL CARE. LLC
10.2007 - 12.2014
Testing Administrator
PEARSON VUE
08.2005 - 10.2007
Bachelor’s degree -
BA - Business Administration and organizational leadership
University of Maine
Associate degree, AS - Business Administration and Computer Technologies
Berkley College
Dental Assistant Certification: Dental Assistant -
Berdan Institute
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