Navaz Smith
New York,NY
Summary
Strategic Healthcare Sales Representative with over 21 years of successful experience in account and territory management.
Poised professional with background developing loyal, professional relationships with clients.
Known for excellence in product knowledge, sales pipeline expansion and customer retention.
Positive track record of maintaining excellent client relationships. Committed to educating clients on proper use of products by offering detailed demonstrations and presenting brochures or other brand literature.
Experienced in B2B settings selling tangible products that range from EHR software to x-ray equipment and in- office cad/cam technology.
Expert in Healthcare Sales with strong industry knowledge and excellent client presentation skills.
Passionate about driving revenue and territory growth. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating.
Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
23
23
years of professional experience
Work History
CAD/CAM Technology Advisor II
Patterson Dental Supply, Inc.
01.2019 - Current
- Perform instructor led training on CAD/CAM products at customer's site and local branch
- Responsible for preparing, implementing and revising the CAD/CAM integration process for new and existing customers
- Assist the customer with designing a CAD/CAM software product solution and clinical flow that will suit their needs
- Recommend improvements and upgrades as appropriate
- Act as an ongoing advisor to CAD/CAM customers regarding their technology, software updates and associated products
- Perform various educational and sales related CAD/CAM demonstrations
- Prepare and deliver instructor-led training sessions at customer site and branch on CAD/CAM softwares and products
- Assist with the Installation and updating of CAD/CAM software and hardware with assistance from technical support
- Collaborate with the PTC to resolve CAD/CAM software and product issues as necessary
- Coordinate, participate in, and support meetings and activities, (technology events and marketing activities), as requested by the General Manager, Region President, or Corporate Office
- Professionally represent Patterson Companies to branch customers and potential customers, in accordance with company policies and procedures
- Prepare, coordinate and conduct User Group Meetings/CAD/CAM Study Clubs
- Completes all administrative and technical duties (i.e; expense accounts, feedback, reports for pre and post training, etc.)
- Other Duties Ability to remote into customers CAD/CAM acquisition units to help analyze any issues
- Prepare and deliver instructor-led training for clinical team (assistants) on CAD/CAM and associated products
- Establish a comprehensive plan to promote retention of CAD/CAM systems, monitor customer satisfaction and build a loyalty base for CAD/CAM and associated products
- Instructor led training on Import STL files for 3D Printing, setting up & sending to print, fixing scans & support structures.
Software Technology Advisor II
Patterson Dental Supply, Inc.
01.2001 - 01.2019
- Perform instructor led training on Eaglesoft and Fuse Practice Management Software, Schick, Planmeca and Sidexis
- Observe and evaluate current customer business practices Sales Operations
- System analysis and consultative duties
- Maintain up to date information on the latest technology, resources and software that are new to market
- Prepare, coordinate and conduct User Group Meetings.
Education
Bachelor of Arts -
Edison Community College
Ft. Myers, FL01.1997
Skills
- CAD/CAM Workflow
- CEREC
- 3Shape Software
- 3D Printing
- Practice Management
- SAP Super User
- Microsoft Office
- Patient Care
- Dental Office Experience
- Unique hybrid role as Technology Advisor allows for strategy execution in the field as well as delivering and inspiring strategy as a trainer to both internal and external stakeholders
- Cross functional collaboration with outside vendors, SAP management, and area branch managers nationwide
- Extremely clinical background with over 21 years of successful experience within the healthcare industry
- Promoted to roles of increasing responsibility and profile due to success of sales efforts
- Communicate persuasively; able to quickly build rapport and communicate complex clinical information in a concise, simple, relevant manner
- Provided on site product knowledge and demonstrations at Greater New York Dental Convention, Yankee Dental Convention, Hinman Dental Convention
- Functioned as a product compliance expert to drive business growth and ensure optimal business success
- Experience with multiple product launches
- Collaborated with top performers to help them meet and exceed both company and personal goals
- Successfully launched and supported SAP usage to internal stakeholders
- Held training classes for new and experienced sales representatives on specialty products
- Customer Needs Analysis
- Account Servicing
Timeline
CAD/CAM Technology Advisor II
Patterson Dental Supply, Inc.
01.2019 - Current
Software Technology Advisor II
Patterson Dental Supply, Inc.
01.2001 - 01.2019
Bachelor of Arts -
Edison Community College
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