Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jeremy Ray

Los Angeles,CA

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

7
7
years of professional experience
1
1
Certification

Work History

MUSIC PRODUCER/BUSINESS OWNER

PLUGGED IN STUDIOS LLC
01.2019 - Current
  • Document and Maintain record of files pertaining to all business-related information
  • Enhanced artists'' creativity by providing expert guidance on song arrangements and production techniques.
  • Managed budgets for recording projects, optimizing allocation of funds towards essential equipment and personnel.

Mobile WIFI Engineering Technician

QORVO
08.2018 - 09.2019
  • Perform testing on Qorvo evaluation boards and Qorvo components designed on customer's boards
  • Increased efficiency in engineering processes by implementing innovative troubleshooting techniques.
  • Improved equipment reliability by performing regular maintenance and calibrations.
  • Enhanced accuracy of technical documentation by reviewing and updating schematics, diagrams, and manuals regularly.
  • Showcased strong attention to detail in preparation, assembly, and installation of intricate components supporting engineering projects.
  • Provided technical support for engineering projects to support accuracy and deadline management.
  • Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
  • Developed test system that evaluated boards efficiency using python which then automatically exported all data points to excel in sensible and readable format to make graphs for presentations.
  • Plotted equipment response time and fault range information on graph to determine relay curves.

Easy Tech

Staples
05.2017 - 08.2018
  • Streamlined troubleshooting procedures to reduce downtime and improve customer satisfaction
  • Configured hardware, devices, and software to set up work stations for employees.
  • Safeguarded customer data privacy by adhering to strict security protocols during device servicing procedures.
  • Conducted comprehensive diagnostics, identifying root causes of technical issues promptly and accurately.
  • Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
  • Streamlined repair processes, significantly reducing device downtime for customers.

Education

Bachelor of Science - Electronics Engineering Technology

North Carolina Agricultural And Technical State University
Greensboro, NC
12.2017

Skills

  • Computer Equipment and Hardware installation
  • Network Management
  • Electric Circuits & Ohm’s Law
  • Microsoft Office and Office 365
  • Microsoft Visual Studio
  • Effective communication and coordination skills
  • Customer Experience
  • Soldering of small surface-mount components
  • Experience with troubleshooting electronic assemblies
  • Use of hand tools such as ohm meters, wrenches, screwdrivers, drills, wire strippers, etc
  • Solid interpersonal skills
  • Working knowledge of signal generators, spectrum analyzers, power meters
  • Attention to detail and active listening
  • IT management
  • Python
  • Strong analytical skills
  • FL Studio
  • Microsoft Windows

Certification

  • Google CyberSecurity Professional Certificate, 04/2024
  • CompTIA Security +, 05/2024

Timeline

MUSIC PRODUCER/BUSINESS OWNER

PLUGGED IN STUDIOS LLC
01.2019 - Current

Mobile WIFI Engineering Technician

QORVO
08.2018 - 09.2019

Easy Tech

Staples
05.2017 - 08.2018

Bachelor of Science - Electronics Engineering Technology

North Carolina Agricultural And Technical State University

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Jeremy Ray