Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeremy Razmus

Denver,CO

Summary

Experienced IT specialist and system administrator with a decade of expertise in technical and customer support positions. Demonstrates advanced troubleshooting skills to efficiently identify and resolve problems. Known for quick and effective resolution of customer support issues, consistently surpassing performance standards. Committed and diligent, always striving to excel in the job role.

Overview

11
11
years of professional experience

Work History

IT Support Analyst

Invenergy
01.2022 - Current
  • Managed Dailey Ticket Queues
  • Break-fix and Advanced troubleshooting
  • Azure Role Management
  • Active Directory
  • NERC CIP
  • Access Management
  • Service Now Ticketing System
  • Network Troubleshooting
  • Firewalls Security
  • Hardware Refreshment Cycles
  • Onboard/Offboard Users
  • PAM Experience
  • Support All Office 365 Services
  • Inventory Management
  • IPhone/iPad Support
  • SCCM/Intune Imaging
  • Change Management Experience
  • Remote Support/Troubleshooting
  • Okta Admin Support

Field Tech Senior Associate

NTT Data
09.2020 - 12.2021
  • Deskside Technician with Guardian Insurance
  • Supported all company software, laptops, printers, projectors, mobile devices
  • Managed all onsite inventory
  • New Hire Onboarding
  • SCCM Imaging and Software Management
  • Service Now Ticketing System
  • PAM
  • VIP Client Management
  • AWS Support
  • MAC Troubleshooting
  • Multiple Department Collaborations and Projects
  • Firewall Networking
  • Manage and Build Processes and Knowledge Base Resources
  • Continual PC Life Cycle Replacement Program
  • Onboarding/Offboarding New Employees
  • Office 365 Integration
  • Enterprise Network Troubleshooting WiFi, Switching and Cabling, and Firewalls
  • PC Optimization
  • On Call Duties for After Hours
  • Active Directory Management
  • Citrix VDI and VPN Management
  • Trained and supported new team members, maintaining culture of collaboration.

Desktop Support Technician

National General Insurance
04.2017 - 06.2020
  • Windows 10 Migrations
  • Diagnose a wide range of software, hardware, and network issues remotely and in house
  • Inventory Management
  • Knowledge of workstations, laptop, printers, MS office applications and windows OS
  • Upgrade computer hardware equipment & software
  • Setup training rooms with projector, presentations, and computer equipment
  • Extensive knowledge of ticketing system
  • Active Directory
  • Skype for business/MS Teams
  • Switch Ethernet ports on switches (LAN)
  • Resign assign tickets for certain escalating issues
  • Experience in SCCM
  • Troubleshoot Printers
  • Vpn connection
  • Mobile devices
  • Bitlocker encryption

Lead Technician & Store Manager

PC Geeks
01.2014 - 04.2017
  • Company Overview: McKinney, TX
  • Lead Technician and hardware specialist and handle all customer service escalations
  • Manage store revenue, accounting, order parts from vendors
  • Diagnose, troubleshoot, repair computer hardware and software
  • Exceed monthly goals by successfully handling over 100 calls per week
  • Check-in client computers
  • Handled all inbound and outbound calls
  • Worked overtime managing store and going to college full time
  • Trained new employees in effective diagnostic and repair procedures
  • McKinney, TX

Education

A.A.S. - Computer Support

Collin College
McKinney, TX
01.2016

Skills

  • Microsoft OS
  • Mac OS
  • Laptop/Desktop Configuration
  • Systematic Issue Resolution
  • New Hire Orientation
  • NERC Compliance Expertise
  • Active Directory Management
  • Mobile Device Management
  • Printer Management
  • Proficient in Microsoft Office 365
  • Virtual Private Network Management
  • Device Refreshments
  • Intune Device Imaging
  • Microsoft Azure Expertise
  • Network Firewall Management
  • Network Endpoint Protection

Timeline

IT Support Analyst

Invenergy
01.2022 - Current

Field Tech Senior Associate

NTT Data
09.2020 - 12.2021

Desktop Support Technician

National General Insurance
04.2017 - 06.2020

Lead Technician & Store Manager

PC Geeks
01.2014 - 04.2017

A.A.S. - Computer Support

Collin College

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