Summary
Overview
Work History
Education
Skills
Timeline
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Jeremy Roberge

Newport,VT

Summary

Dynamic Inside Sales Representative with a proven track record at Columbia Forest Products, excelling in customer relationship management and new business development. Recognized for increasing sales revenue through consultative selling and exceptional customer service. Adept at streamlining processes and fostering long-term client loyalty, driving significant growth and satisfaction.

Overview

11
11
years of professional experience

Work History

Inside Sales Representative

Columbia Forest Products
08.2016 - Current
  • Developed strong product knowledge to effectively communicate features and benefits to clients
  • Managed client accounts, ensuring timely follow-ups and addressing inquiries promptly
  • Collaborated with marketing team to create targeted campaigns, enhancing lead generation
  • Conducted market research to identify new business opportunities and trends in the industry
  • Streamlined sales processes, improving overall efficiency in lead tracking and reporting
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Negotiated prices, terms of sales and service agreements.
  • Set and achieved company defined sales goals.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.

Varsity Ice Hockey Coach

Lyndon Institute
11.2020 - 05.2022
  • Developed training programs to enhance player skills and team performance.
  • Analyzed game footage to identify areas for improvement in strategies and execution.
  • Mentored assistant coaches, fostering professional growth and teamwork dynamics.
  • Implemented conditioning regimens to improve athlete endurance and overall fitness levels.
  • Organized seasonal schedules, ensuring efficient use of practice time and resources.
  • Collaborated with parents to communicate team goals and promote community involvement.
  • Evaluated player performance through regular assessments, guiding individual development plans.
  • Ensured all athletes remained academically eligible throughout their participation in the program by monitoring academic progress closely.
  • Boosted team morale with consistent communication, encouragement, and constructive feedback during games and practices.
  • Streamlined practice sessions by designing efficient training schedules that maximized ice time utilization.
  • Adapted coaching techniques to accommodate varied learning styles, ensuring all players had the opportunity to understand and implement new strategies effectively.
  • Contributed to fundraising efforts for the program by organizing events such as charity games or auctions that garnered support from local businesses.
  • Managed budget effectively while procuring necessary equipment for team use without compromising quality or safety standards.
  • Utilized various coaching models and techniques to maximize client success.
  • Facilitated team building activities and workshops to improve communication, collaboration and productivity.
  • Analyzed client feedback to adjust coaching sessions accordingly.
  • Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.

Accounting Assistant

Columbia Forest Products
03.2016 - 08.2016
  • Processed invoices and reconciled accounts to ensure accurate financial records.
  • Assisted in month-end closing procedures, enhancing reporting accuracy and timeliness.
  • Maintained general ledger entries, improving data integrity and accessibility.
  • Streamlined filing system for financial documents, increasing retrieval speed and organizational efficiency.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Contributed to cash flow management, monitoring incoming and outgoing transactions.
  • Reduced late payments by implementing more effective accounts payable system.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Matched purchase orders with invoices and recorded necessary information.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Managed accounts payable and receivable processes to ensure timely payments and accurate financial records.
  • Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Mill Worker

Columbia Forest Products
12.2014 - 06.2015
  • Trained new employees on equipment operation, safety protocols, and production procedures.
  • Consistently met daily production targets while maintaining high-quality standards for all processed materials.
  • Covered numerous jobs in the mill from forklift operator, unspliced grader, grade line, break giver, weight & tag.
  • Conducted routine inspections of finished products to maintain consistent quality control measures.
  • Collaborated with supervisors to address and resolve production issues, improving overall output.
  • Completed accurate processing reports documenting product weights, box numbers, grading and lot numbers.
  • Participated actively in team meetings to share ideas on how to improve processes, resulting in enhanced overall performance.
  • Operated forklift to load, unload and move timber supplies from one destination to another.

Education

Business Administration

Plymouth State University
Plymouth, NH

Skills

  • Exceptional customer service
  • Attention to detail
  • Problem-solving
  • Dependable
  • Customer relationship management
  • Organized and efficient
  • Driven
  • Account acquisition
  • New business development
  • Sales expertise
  • Sales closing

Timeline

Varsity Ice Hockey Coach

Lyndon Institute
11.2020 - 05.2022

Inside Sales Representative

Columbia Forest Products
08.2016 - Current

Accounting Assistant

Columbia Forest Products
03.2016 - 08.2016

Mill Worker

Columbia Forest Products
12.2014 - 06.2015

Business Administration

Plymouth State University

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Jeremy Roberge