Summary
Overview
Work History
Education
Skills
NCAA Division 2 Athlete at Alderson Broaddus University
Timeline
Generic

Kari Robinson

Phoenix,AZ

Summary

Sociable Implementation Specialist and Customer Success Manager versed in applying conflict resolution strategies to escalated Stakeholder Pain Points during the implementation process. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Helpful team leader passionate about training others in customer satisfaction. Noted for creativity in client support strategies.

Overview

6
6
years of professional experience

Work History

Software Implementation Specialist

RTA: The Fleet Success Company
11.2022 - 05.2023
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Created customer support strategy to increase customer retention.
  • Managed technical integration, systems engineering program management, customer support and program management.

New Client Success Specialist

OTR Solutions LLC
12.2020 - 10.2022
  • Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
  • Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
  • Analyzed client data reports to ascertain renewal risk while assessing account trends.
  • Assisted clients with strategic processes and provided with necessary tools to achieve success.
  • Attended networking events to meet new prospects and expand business opportunities through partnerships.

Customer Success Manager

Chrysler FCA
03.2019 - 08.2020
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Delivered expert support and counsel to independent promotional product distributors focused on boosting sales and gross profits.
  • Identified sales opportunities by assessing environment and devising and implementing winning strategy.

Permitting Coordinator

Rogers Electric
03.2018 - 02.2019
  • Performed routine data entry or document management.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
  • Stayed up-to-date on regional laws and licensing requirements to complete accurate and efficient reviews.

Retail Customer Service Manager

Palmetto Moon
05.2017 - 03.2018
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and offer available solutions.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SOP's) and provided detailed job training.

Education

MBA - Business Administration And Management

Arizona State University
Tempe, AZ
05.2025

Bachelor of Science - Accounting And Business Management

Daytona State College
Daytona Beach, FL
05.2018

Skills

  • Customer Account Management
  • Collaborative Environments
  • Google Apps
  • Upselling Products and Services
  • Customer Retention Strategies
  • Customer Care
  • Continuous Quality Improvement (CQI)
  • Operational Efficiency
  • Client Service Optimization
  • Customer Retention
  • Account Management
  • Renewal Opportunities
  • Interdepartmental Collaboration
  • Customer Service
  • Strategy Implementation
  • Solution Implementation
  • Project Documentation

NCAA Division 2 Athlete at Alderson Broaddus University

I received a scholarship to attend Alderson Broaddus University to be a part of the Soccer team and for the Track and Field Team. Being a Co-Captain in 2016 helped set the stage for my management career.

Timeline

Software Implementation Specialist

RTA: The Fleet Success Company
11.2022 - 05.2023

New Client Success Specialist

OTR Solutions LLC
12.2020 - 10.2022

Customer Success Manager

Chrysler FCA
03.2019 - 08.2020

Permitting Coordinator

Rogers Electric
03.2018 - 02.2019

Retail Customer Service Manager

Palmetto Moon
05.2017 - 03.2018

MBA - Business Administration And Management

Arizona State University

Bachelor of Science - Accounting And Business Management

Daytona State College

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