Jeremy Rodriguez
Fontana,CA
Summary
Knowledgeable and dedicated employee with extensive experience in the customer service industry. A solid team player with outgoing, positive demeanor and proven skills in establishing rapport with coworkers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and the growth of the business.
Overview
8
8
years of professional experience
Work History
Senior Consumer Relations Representative
Monster Energy
12.2019 - Current
- Provide excellent customer service by responding to requests, assist with product selection, ordering functions, and Promotional inquiries.
- Proven ability to develop and implement creative solutions to complex problems.
- Trained new employees on company policies, procedures, and best practices in customer service.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Representative, Dispacther
Morris Automotive
05.2019 - 12.2019
- Customer Service/ Delivery, working with local automotive shops to ensure accounts receive products, process returns, and or any issues with account.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service on delivery techniques.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative, Dispatcher
OnTrac
05.2017 - 09.2019
- Boosted customer service satisfaction ratings through consistent quality control.
- Investigated and resolved accounting, service and delivery concerns
- Collaborated with warehouse staff to prioritize shipments based on delivery deadlines, maximizing efficiency in the supply chain process.
Customer Service Representative Intern
Excel Realty
09.2016 - 03.2018
- Assisting in outbound calling to service customers/ inquiring personal in information that further gives insight in current Real Estate market affairs
- Tasks also include outreach for customers mailing list to keep them up to date with market values.
- Cross-trained and backed up other customer service managers.
- Managed multiple tasks simultaneously while maintaining focus on quality customer care.
Education
Associate in Business Administration -
Chaffey College
Rancho Cucamonga, CA03.2026
High School Diploma -
Etiwanda High School
Etiwanda, CA05.2014
Skills
- Customer Service
- Complaint resolution
- Call center experience
- Promotional support
- Training development aptitude
- Adaptability
- Problem-Solving
- Regulatory Compliance
Awards
Toast Master (November 2019)
Leading Without Authority
Communicating Up: How to speak to High-Level management
Timeline
Senior Consumer Relations Representative
Monster Energy
12.2019 - Current
Customer Service Representative, Dispacther
Morris Automotive
05.2019 - 12.2019
Customer Service Representative, Dispatcher
OnTrac
05.2017 - 09.2019
Customer Service Representative Intern
Excel Realty
09.2016 - 03.2018
Associate in Business Administration -
Chaffey College
High School Diploma -
Etiwanda High School