Roderick Duncan
Missouri City,TX
Summary
Detailed-orientated professional with extensive experience in customer service and collections. Proven ability to handle multitasked and confidential information. Seeking a challenging role to leverage skills in customer engagement and problem-solving. Committed to professional growth and utilizing expertise for public assistance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Consumer Relations Representative
Optio Solutions, LLC
Petaluma, CA
11.2022 - 06.2025
- Managed customer inquiries through phone and email communication.
- Resolved issues by coordinating with various departments and teams.
- Documented customer interactions in the CRM system for tracking purposes.
- Analyzed customer feedback to identify trends and suggest improvements.
- Identified potential issues or risks related to consumer relationships early on.
CEO
L & R Investment Group LLC
Houston, TX
06.2017 - 10.2022
- Provide excellent customer service to homeowners interested in selling their homes.
- Research and analyze strategies to find homeowners who are interested in selling their homes.
- Led company operations, ensuring alignment with overall business objectives.
- Directed financial analysis and risk assessment for investment opportunities.
- Developed and implemented strategic business plans to increase company profitability.
Sales Auditor
Tailored Brands, Inc. Corporate
Houston, TX
05.2012 - 03.2017
- Researched and analyzed retail financial overages and shortages for overall functionality of the company
- Handled confidential credit card information
- Researched, identified and resolved discrepancies in transaction data within the POS System
- Assisted customer relations in resolving customer issues such as voids and reissue of customer refund checks
- Prepared monthly reports within Excel
- Assisted with other duties as assigned
Collections Representative
Penta Group Financial LLC
Houston, TX
09.2006 - 04.2012
- Provided excellent customer service in a high volume call center
- Conducted 100+ outbound calls daily to collect on outstanding debts
- Delivered assistance to members with delinquent accounts via in-bound and out-bound calls
- Applied problem solving techniques and skills to negotiate payments
Customer Service Representative
Tele check Services First Data
Houston, TX
01.2001 - 08.2006
- Provided excellent customer service on in-bound and out-bound calls
- Assisted callers (using a dialer system) with delinquent accounts
- Updated customer files and records within the company
- Established payment arrangements
Education
B.B.A - Business Management
University of Phoenix
05.2013
B.B.A - Business Management
University of Houston
Houston, TX08.2004
Diploma -
Westbury High School
Houston, TX05.2000
Skills
- Financial accounting and reporting
- Point of sale system
- QuickBooks and PDF Pro
- Trintech ReconNet
- MS Office and Excel advanced
- Customer service
- Conflict resolution
- Data analysis
Certification
- Licensed Real Estate Agent: State of Texas Since 2016
- Member of the National Association of Realtors (NAR) 2016
Timeline
Consumer Relations Representative
Optio Solutions, LLC
11.2022 - 06.2025
CEO
L & R Investment Group LLC
06.2017 - 10.2022
Sales Auditor
Tailored Brands, Inc. Corporate
05.2012 - 03.2017
Collections Representative
Penta Group Financial LLC
09.2006 - 04.2012
Customer Service Representative
Tele check Services First Data
01.2001 - 08.2006
B.B.A - Business Management
University of Phoenix
B.B.A - Business Management
University of Houston
Diploma -
Westbury High School
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