Jeremy Rodriguez
San Antonio,TX
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
9
9
years of professional experience
Work History
Manager
T-Mobile
02.2025 - Current
- Analyzed sales data to drive strategic decisions and identify growth opportunities.
- Developed and implemented training programs to optimize team performance and productivity.
- Streamlined operational processes, resulting in increased efficiency across multiple departments.
- Mentored junior staff, fostering professional development and improving team dynamics.
- Facilitated regular team meetings to ensure alignment on objectives and address challenges proactively.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Assistant Manager
T-Mobile
06.2023 - 02.2025
- Led team to achieve sales targets through effective training and development programs.
- Implemented process improvements enhancing customer service efficiency by optimizing workflow.
- Analyzed performance data to identify trends, driving strategic decisions for merchandise placement.
- Mentored junior staff, fostering a collaborative environment that improved team productivity.
- Developed and executed marketing strategies, increasing brand awareness within local community.
- Oversaw daily operations, ensuring compliance with corporate policies and maintaining service excellence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Retail Sales Associate
T-Mobile
09.2021 - 06.2023
- Assisted customers in selecting products, enhancing overall shopping experience.
- Demonstrated product features and benefits to drive sales and customer satisfaction.
- Processed transactions accurately, maintaining cash handling protocols.
- Collaborated with team members to achieve sales targets and store goals.
Sales Associate
Dillard's Retail
10.2019 - 11.2020
- Sales associates work as the face of the department store chain. Operating as entry-level employees, primary responsibilities include greeting and interacting with customers, helping procure appropriate purchases through suggestive selling, and correctly cashing out final selections.
Online Grocery Pickup
Walmart
05.2019 - 10.2019
- At Walmart I am a personal shopper and dispense groceries and items to customer with a considerate manner.
Cook/Cashier
Wingstop
09.2018 - 03.2019
- Cashier has the greatest perceived responsibility direct guest contact. They spend more time interacting with guests than any other position. Greeting guests when they arrive, answering the phone, taking accurate orders, and delivering completed orders to the guest all with a great attitude and a smile.
- Cook to order a variety of foods that require only a short preparation time. May take orders from customers and serve patrons at counters or tables. Clean food preparation areas, cooking surfaces, and utensils. Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
Journeys Sales Associate
Journeys
06.2017 - 08.2018
- Cashier - counted money, close registers
- Sales Associate - sold shoes to multiple customers at once, have great communication skills, customer service. While Meet and exceed personal sales goal and standards of performance. Be aware of store sales goal. Provide a fun, full service experience to all customers. Complete all point of sale functions as required.
Education
High school or equivalent - Business
Thomas Edison HS
San Antonio, TXHigh school diploma - undefined
Frank L. Madla ECHS
San Antonio, TX06.2019
Skills
- Strong communication skills
- Customer Service
- Management
- Retail Sales
- Cash Handling
- Task delegation
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
ADDITIONAL INFORMATION
- Skills
- Strong communication skills Commitment to quality and service
- Relationship/team building Staff motivator
Timeline
Manager
T-Mobile
02.2025 - Current
Assistant Manager
T-Mobile
06.2023 - 02.2025
Retail Sales Associate
T-Mobile
09.2021 - 06.2023
Sales Associate
Dillard's Retail
10.2019 - 11.2020
Online Grocery Pickup
Walmart
05.2019 - 10.2019
Cook/Cashier
Wingstop
09.2018 - 03.2019
Journeys Sales Associate
Journeys
06.2017 - 08.2018
High school diploma - undefined
Frank L. Madla ECHS
High school or equivalent - Business
Thomas Edison HS