Jeremy Rohn
Las Vegas,NV
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Kentucky Fried Chicken. Proven expertise in cash handling and training new cashiers, enhancing operational efficiency and customer satisfaction. Adept at problem-solving and maintaining a welcoming environment, ensuring a positive experience for all patrons.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Kentucky Fried Chicken
01.2024 - 01.2025
- Operated cash register, processed transactions efficiently, and maintained accurate cash drawer.
- Assisted customers with inquiries and provided product information to enhance shopping experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Trained new cashiers on customer service protocols and checkout procedures.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Implemented best practices for cash handling and security measures at checkout station.
- Maintained cleanliness and organization of cashier area to promote a welcoming environment.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
Team Member
Del Taco
01.2022 - 01.2024
- Operated kitchen equipment efficiently to prepare food items according to quality standards.
- Collaborated with team members to ensure timely service during peak hours.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Assisted in training new team members on procedures and customer service expectations.
- Processed customer orders accurately, ensuring satisfaction through attentive service.
- Resolved customer concerns promptly, contributing to positive dining experiences and retention efforts.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
High School Diploma -
Shadow Ridge High School
Las Vegas, NV05-2022
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Cash register operation
- Cash handling expertise
- Money handling
- Cashier training
- Payment processing
- Opening and closing procedures
- Flexible schedule
Timeline
Cashier Team Lead
Kentucky Fried Chicken
01.2024 - 01.2025
Team Member
Del Taco
01.2022 - 01.2024
High School Diploma -
Shadow Ridge High School