Jeremy Sanborn
South Easton,USA
Summary
Customer service leader with 20 years of experience resolving customer issues and supporting store operations. Manage inventory receiving by verifying quantity and quality of products. Supervise teams, coordinate employee scheduling, and lead daily operations to meet deadlines and performance targets.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Area Team Leader
Ocean State job Lot
Norwood, MA
11.2023 - Current
- Supported daily floor operations across Ocean State Job Lot sales areas.
- Supported associates in freight processing, stocking, and merchandising to enhance store presentation and inventory management.
- Trained team members on customer service and store procedures.
- Evaluated employee performance and delivered constructive feedback to promote team development and individual growth.
- Created monthly reports on sales, customer feedback, and other data points to monitor performance against goals.
- Identified operational improvement areas and created actionable plans to enhance team efficiency and effectiveness.
RSR- Retail Sales Representative
FRITO LAY INC
Braintree, USA
10.2022 - 07.2023
- Delivered exceptional customer experiences, fostering repeat business and driving additional sales.
- Organized merchandise racks to highlight hot selling items, driving increased sales.
- Increase sales per customer to maintain and exceed sales plan.
- Conferred with store managers to gather insights on customer needs and preferences, enhancing sales strategies.
- Establish strong store relationships to maintain and support the business.
- Monitor and analyze sales records via consumer purchasing trends.
- Meet financial goals by adhering to production and delivery deadlines.
Benefits Eligibility & Referral Social Worker
COMMONWEALTH OF MASS - MASSHEALTH
Quincy, USA
06.2021 - 06.2022
- Reviewed and evaluated applications to determine eligibility for health insurance benefits, ensuring accurate and timely processing.
- Assisted applicants in gathering necessary documents for MassHealth applications, enhancing completion rates and reducing delays.
- Streamlined benefit request process by compiling and utilizing information to facilitate accurate data entry and expedite eligibility determinations.
Store Manager
WALGREENS
Weymouth, USA
10.2012 - 04.2021
- Accountable for Profit and Loss of store operations generating multi-million dollars in annual sales.
- Achieved financial objectives by preparing an annual budget, analyzing variances, and initiating corrective actions.
- Maintained expenses below budget by controlling overtime, executing product ordering, and adhering to inventory, expense, and payroll budgets.
- Oversaw daily store operations, addressing employee needs, customer inquiries, scheduling, task assignments, banking requirements, and implementing customer service training programs.
- Maintained store through coaching, counseling, developing staff, and enforcing disciplinary actions.
- Ensured availability of merchandise by maintaining and enforcing inventory controls.
- Implemented marketing strategies based on review of operating statements and departmental sales records.
Education
Bachelor of Science (B.S.) - Business Management
Lasell University
Auburndale, MA05.2005
Skills
- Sales strategies
- Customer engagement
- Customer service
- Store operations
- Stock management
- Workforce scheduling
- Team management
- Project management
- Deadline management
- Problem resolution
- Leadership
- Staff training
- Conflict resolution
- Relationship building
Certification
D.O.T certified
Timeline
Area Team Leader
Ocean State job Lot
11.2023 - Current
RSR- Retail Sales Representative
FRITO LAY INC
10.2022 - 07.2023
Benefits Eligibility & Referral Social Worker
COMMONWEALTH OF MASS - MASSHEALTH
06.2021 - 06.2022
Store Manager
WALGREENS
10.2012 - 04.2021
Bachelor of Science (B.S.) - Business Management
Lasell University