Jeremy Sanchez
Fort Lauderdale
Summary
Results-oriented Customer Care Specialist skilled in problem resolution and process improvement. Enhances customer experiences through effective communication and adaptability. Experienced in logistics and conflict resolution, driving customer satisfaction and operational efficiency.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Customer Care Specialist
Coca Cola beverage Florida
Hollywood
09.2025 - Current
- Assisted customers with inquiries and product information.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Collaborated with team members to streamline customer service operations.
- Evaluated and identified process improvement opportunities that enhanced customer experience.
- Tracked order status updates from vendors in order to provide accurate delivery estimates to customers.
- Engaged with sales representatives and drivers to gather insights on customer relationships. to understand their relationships with customers and identify ways to improve the customer
Non-CDL Driver
Coca Cola beverage Florida
Hollywood
10.2024 - 09.2025
- Delivered products to customers on time by following designated routes and schedules.
- Operated non-CDL vehicles to transport goods efficiently and safely.
- Coordinated with dispatch to ensure timely updates on delivery status and resolve issues efficiently.
- Updated customers on delivery status to enhance customer satisfaction and maintain clear communication.
- Engaged in effective communication with team members to ensure clarity on project goals.
- Addressed various challenges by solving problems collaboratively with team members.
Education
High School Diploma -
Francisca De Las Llagas
Quito - Ecuador 05-2018
Skills
- Customer service
- Order management
- Customer delivery coordination
- Customer relationship management
- Process improvement
- Product knowledge
- Conflict resolution
- Problem resolution
- Adaptability and flexibility
- Customer delivery coordination
Languages
Spanish
Professional
English
Elementary
Timeline
Customer Care Specialist
Coca Cola beverage Florida
09.2025 - Current
Non-CDL Driver
Coca Cola beverage Florida
10.2024 - 09.2025
High School Diploma -
Francisca De Las Llagas