Jeremy Stoker

Handle all software upgrades for the Tivoli Monitoring Software. Which is spread out over both Windows and Linux Servers.

Troubleshooting of all Tivoli Agent's across the business to ensure monitoring is always working as expected.

Thinking outside of the box to come up with new and better ways to monitor for issues that were not part of the Tivoli base package.

Working with orphaned Software to support Applications that were no longer supported.

RF Support using the MDM solution SOTI Mobicontrol.

Pushing out software for WMS packages including WES

• Engaged in user support interactions via telephone, chat and email platforms.
• Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
• Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
• Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.

• Facilitated timely order processing by ensuring accurate logging and tracking of received items in the database.
• Maintained a safe and orderly work environment, conducting regular inspections and addressing potential hazards promptly.
• Collaborated with purchasing department to resolve discrepancies in shipments, ensuring prompt resolution and customer satisfaction.
• Ensured compliance with industry regulations, maintaining proper documentation for all received goods as required.
• Maintained IT Inventory through out the company
• Ensured EOL IT Equipment was disposed of properly

• Managed the receipt, inspection, and storage of materials, contributing to an effective supply chain operation.
• Regularly updated knowledge base regarding industry standards, equipment advancements, or regulatory changes impacting the central receiving function.
• Established a collaborative atmosphere within the central receiving team, fostering open communication and problem-solving among colleagues
• Coordinated and managed a team of employees to ensure timely handling of all functions

• Loaded, unloaded, and moved material to and from storage and production areas.
• Checked packages and merchandise for damage and notified vendors.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Performed general housekeeping and cleaning tasks.