Summary
Work History
Education
Skills
Languages
Timeline
Generic

Rosio Cervantes

White City ,Oregon

Summary

Successful customer care representative with 20 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Work History

Cashier

Grange Co-op
09 2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Business Manager

Cervantes Landscape & Maintenance
03 2016 - 09 2023
  • Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
  • Assisted with hiring process and training of new employees.
  • Coordinated team schedules to keep shifts properly staffed during busy periods.
  • Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
  • Oversaw and improved deliveries through proactive coordination of daily operations.

Teacher's Assistant

Oregon Child Development Coalition
09 2015 - 06 2016
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Worked with lead teacher to monitor class schedule and take attendance.

Cashier

Wendy's
09 2010 - 09 2015
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Addressed customer needs and made product recommendations to increase sales.

Education

High School Diploma - Basic Studies

Eagle Point High School
05.2000

Skills


  • Professional telephone demeanor
  • Multi-line phone talent
  • Administrative support
  • Recordkeeping strengths
  • Account management
  • Money handling abilities

Languages

Spanish
Native or Bilingual

Timeline

Cashier

Grange Co-op
09 2023 - Current

Business Manager

Cervantes Landscape & Maintenance
03 2016 - 09 2023

Teacher's Assistant

Oregon Child Development Coalition
09 2015 - 06 2016

Cashier

Wendy's
09 2010 - 09 2015

High School Diploma - Basic Studies

Eagle Point High School

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Rosio Cervantes