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Hi, I’m
Carol Johanna Owens
Gilbert,AZ
Work Preference
Overview
19
years of professional experience
Work History
Total Wine & MoreTempe
Cashier
11.2025 - Current
Job overview
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
D.R. HortonScottsdale, Arizona
New Home Sales- and Online Sales
08.2010 - 04.2025
Job overview
- Successfully managed the sales community, buyers and sales office
- Chosen as employee of 3d quarter for the Denver Division
- Consistently met sales quotas each month
- Provided excellent customer satisfaction
- Cultivated key relationships with realtors to increase number of community sales
- Wrote and explained contracts
- Collected earnest money deposits
- Marketing
- Managed my assistant
- Responsible for all reports
- Worked well in a team setting, providing support and guidance.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Developed and maintained courteous and effective working relationships.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Global Resort HomesOrlando, FL
Sales/Marketing
01.2009 - 01.2010
Job overview
- Successfully sold and marketed accommodations for vacation homes.
- Booked Reservations
- Social Marketing along with other types of Marketing to increase sales
- Provided quotes
- Created vacation destination advertising
- Provided excellent customer satisfaction
- HTML
- Navis, Microsoft Word, Outlook, Excel, PowerPoint, RNS
- Cultivated relationships with Convention groups Visitors Bureau, Travel agencies, sports groups to increase sales
- Cultivated strong and successful client relationships by being key point of contact for questions and concerns.
- Grew business by generating new referrals and sustaining strong pipelines from existing partners.
- Helped optimize marketing strategies by contributing relevant information, ideas and research.
- Created customized marketing materials to increase product awareness.
- Wrote engaging and successful marketing, advertising, and website copy.
- Utilized specialized software to capture and process data.
- Established and managed relationships with external data providers and research vendors.
- Delivered polished and informative presentations to highlight products and close consistent sales.
US Villa Finders (Vacation Homes)Orlando, FL
Operations Manager/Marketing/Sales
01.2007 - 01.2009
Job overview
- Successfully managed, sold and marketed accommodations and it often crossed over into running the business in the Owners absence.
- Recruited property managers from several travel destination throughout the US
- Helped customers book vacation properties, rental cars and attraction tickets (Reservations)
- Provided price quotes
- Created vacation destination advertising
- Provided excellent customer satisfaction
- Created Websites
- Microsoft Word, Outlook, Excel, PowerPoint, Flash Conversion, Publisher, iContacts
- Made videos from start to finish and uploaded them via Flash to the website
- Successfully created and maintained Google pay per click adds
- Developed systems for the business to run smoothly
- Integrated software to accommodate our business model
- Involved in creating business strategies
- Visited and oriented myself in many vacation destinations to acquire knowledge of area amenities
- Cultivated key relationships with property managers and guest to increase number of sales
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
One Sales Success Story
I was assigned as the sales representative at the Traditions Community sales office. During this period, the community was experiencing modest sales, averaging 10 homes sold per year. As a result of this low volume, D.R. Horton decided to stop purchasing additional lots and began winding down the community. After I took on the role of salesperson at Traditions, sales saw a dramatic increase, with 31 homes sold in my first year. This significant improvement in performance led D.R. Horton to reconsider their earlier decision to halt development in the community. Recognizing the renewed momentum at Traditions, D.R. Horton approved the purchase of 27 more lots, all of which I sold quickly. Following this success, the company acquired the remaining lots for me to sell. Traditions subsequently became D.R. Horton's highest-selling community for several years, until all homesites had been sold.
Skills
Performance tracking
Financial transactions
Complaint handling
Data entry proficiency
Financial product sales
Transaction processing
Client confidentiality
Sales proficiency
Building rapport
Active listening
Service upselling
Microsoft office expertise
Verbal and written communication
Microsoft PowerPoint
Warranty service
Quality control
Creative problem solving
Conflict resolution
Service standard compliance
Professional telephone demeanor
Product sales
Problem-solving
Positive and professional
Conflict mediation
Customer service
Order processing
Certification
- Licensed Real Estate License Arizona 2017 - Current
- Licensed Real Estate License - Florida 2007 - 2009
- Certificate, Integrity Selling - December 2008
- Certificate, Certified Sales Professional - March 2003
- Licensed Real Estate License Colorado - March 1999
- Certificate - Retail Fashion College - June 1986
Software
Excel
Power Point
Some Web Design
Builder 1440
Pubisher
Outlook
Accomplishments
Online sales team of the year 2025 -Mame Awards
Top Salesperson for 2008 - US Villa Finders Company Award for contributing over 25% of company sales
Top Salesperson for 2003 – 8.5 million-NSMC Award from the National Association of Home Builders
Top Salesperson for 2002 – 7.5 million-NSMC Award from the National Association of Home Builders
Top Salesperson for 2001 –11.5 million-NSMC Platinum Award from the National Association of Home Builders (Number 1 in the company)
Interests
Published Author - I love to research and write
Restore and sell vintage dolls
Timeline
Cashier
Total Wine & More
11.2025 - Current
New Home Sales- and Online Sales
D.R. Horton
08.2010 - 04.2025
Sales/Marketing
Global Resort Homes
01.2009 - 01.2010
Operations Manager/Marketing/Sales
US Villa Finders (Vacation Homes)
01.2007 - 01.2009