Melody Vincent
Walmart
Manti,UT
6
years of professional experience
Experienced Leader specializing in training, coaching, and operational support within retail and claims review sectors. Enhanced service quality and team efficiency through effective onboarding, performance monitoring, and cross-functional collaboration. Managed high-pressure situations and vendor relations while maintaining calm and fostering strong communication skills. The position at Walmart was supposed to be temporary following a divorce, as you can see it has been going on for too long. I am ready to get back into what I do best.
Work History
Cashier
1 Year 11 Months- Processed cash, card, and mobile payments accurately at point-of-sale register
- Scanned merchandise and applied discounts, coupons, and price overrides correctly
- Assisted customers with checkout questions, product locations, and payment issues
- Balanced register drawer and resolved transaction discrepancies with attention to detail
- Maintained orderly checkout area, restocked supplies, and supported clean work environment
- Verified age-restricted purchases and followed payment and ID verification procedures
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Assistant Training Lead
1 Year 1 Month- Trained teams on product knowledge, sales techniques, and order fulfillment workflows.
- Led onboarding sessions for associates on store procedures, customer service standards, and point-of-sale systems.
- Monitored training completion and updated learning records in workforce management systems.
- Coordinated cross-functional communication between operations, merchandising, and leadership teams.
- Evaluated team performance gaps and adjusted training approach to improve consistency.
- Streamlined onboarding process for new hires, reducing time to proficiency and increasing employee satisfaction.
- Led cross-functional team training sessions to foster collaboration and improve overall efficiency.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Provided coaching and mentoring to employees.
- Coached associates on service recovery, communication skills, and operational accuracy.
Team Lead
3 Years 2 Months- Led daily workflow for claims review team, aligning priorities with production and quality targets.
- Monitored quality results, identified error trends, and implemented corrective actions to improve consistency.
- Coordinated escalations with operations and client-facing partners to resolve complex claims issues.
- Trained new hires on systems navigation, case workflow, and standardized review practices.
- Analyzed work queues and rebalanced assignments to maintain service levels across shifting volumes.
- Supported process improvements by providing feedback on workflow gaps, risks, and operational bottlenecks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Associate of Science - Culinary
Skills
Customer service
Customer support
Customer relations
Customer service excellence
Issue resolution
Complaint resolution
Service excellence
Time management skills
Schedule management
Communication techniques
Performance tracking
Performance enhancement
Customer onboarding
Transaction reporting
Team collaboration
Sales tracking
Sales enhancement
Professional courtesy
Reliability and punctuality
Customer feedback
Diversity initiatives
Problem-solving
Deadline management
Customer engagement
Accomplishments
I am familiar with the frustrations of startups as I have started a couple of businesses' in the past. I am familiar and comfortable with AI and code.
Timeline
Cashier
Walmart
11.2024 - CurrentRead More
Assistant Training Lead
Williams Sonoma Inc
09.2023 - 10.2024Read More
Team Lead
Cotiviti
06.2020 - 08.2023Read More
Salt Lake Community College
Associate of Science from Culinary
Read More