Shaquana Goodwin
Monroe,North Carolina
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Cashier
Cookout
Monroe, North Carolina
05.2023 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Maintained work area and kept cash drawer organized.
- Answered customer questions and provided store information.
Cashier
Lowes Home Improvment
Monroe, North Carolina
02.2022 - 05.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered customer inquiries regarding store policies and procedures.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Discounted purchases by scanning and redeeming coupons.
Customer Service Representative
Waste Pro
Monroe, North Carolina
07.2021 - 05.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Made outbound calls to obtain account information.
- Collected deposits or payments and arranged for billing.
- Developed strong customer relationships to encourage repeat business.
Education
Monroe High School
01.2016
Skills
- Scheduling
- Product Knowledge
- Appointment Scheduling
- Inbound and Outbound Calling
- Customer consulting
- Payment Processing
- Customer Service
- Problem Resolution
- Order Fulfillment
- Proofreading
- Research
- Follow-up skills
- Professional telephone demeanor
- Technical Support
- Positive and professional
Timeline
Cashier
Cookout
05.2023 - Current
Cashier
Lowes Home Improvment
02.2022 - 05.2023
Customer Service Representative
Waste Pro
07.2021 - 05.2022
Monroe High School
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