Jeremy Stroud
Oak Park,IL
Summary
Proven Master Technician with a history at Glendale Nissan, where I enhanced vehicle performance and customer satisfaction through expert diagnostics and adaptive problem-solving. Achieved significant productivity increases by mentoring junior technicians and maintaining a commitment to quality control and preventative maintenance. Demonstrated strong communication skills and technical documentation mastery, ensuring high standards of service and safety compliance.
Overview
16
16
years of professional experience
Work History
Master Technician
Glendale Nissan
06.2010 - Current
- Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
- Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
- Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
- Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
- Mitigated potential future issues by performing preventative maintenance tasks according to established schedules and guidelines.
- Stayed abreast of industry advancements by participating in ongoing training programs and obtaining relevant certifications.
- Attained high levels of customer loyalty by delivering exceptional results that exceeded their expectations for quality and timeliness.
- Maintained a safe working environment by adhering to company safety protocols and industry best practices.
- Exceeded performance targets through consistently completing assigned tasks on time and within budget constraints.
- Contributed to cost savings by recommending alternative repair solutions when appropriate, without compromising quality or safety standards.
- Enhanced team efficiency by assisting coworkers with complex tasks and sharing technical knowledge.
- Optimized workflow efficiency by organizing the workspace for optimal access to tools, equipment, and parts needed for each job.
- Upheld brand reputation through adherence to manufacturer guidelines during all repairs, ensuring vehicles met required specifications.
- Promoted a positive work culture through displaying strong teamwork skills, maintaining open communication channels, and addressing conflicts promptly.
- Delivered top-notch customer service by efficiently diagnosing vehicle problems and clearly explaining repair options to clients.
- Increased customer satisfaction through providing timely and accurate repairs, maintaining a high standard of workmanship.
- Demonstrated versatility as a Master Technician by handling a wide range of repair tasks across various vehicle makes and models.
- Maintained accurate records of time and materials required to perform repairs and service.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed safety and emissions inspections.
- Changed, rotated, and balanced tires on different types of vehicles.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Completed customer orders and warranty services according to manufacturer specifications.
- Analyzed vehicle data using advanced diagnostic equipment.
- Read and followed technical documentation to complete accurate repairs.
- Coordinated with parts department to determine availability of necessary components.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Performed emissions tests according to standard procedures.
- Investigated customer complaints to identify cause of malfunctions.
- Repaired and replaced worn and damaged components.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
Automotive Technician
Firestone Auto Care
06.2008 - 05.2010
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed safety and emissions inspections.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Investigated customer complaints to identify cause of malfunctions.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Performed emissions tests according to standard procedures.
Education
Associate - Automotive Sciences
UTI
Glendale Heights, IL02.2004
Associate In Art - Graphic Design
Morain Valley Community College
Palos Hills, IL05.2001
Skills
- Adaptive Problem Solving
- Hydraulic Systems Knowledge
- Expert Diagnostics
- Strong Communication Skills
- Preventative Maintenance Planning
- Technical Documentation Mastery
- Regulatory Compliance Knowledge
- Quality Control Analysis
- In-Depth Mechanical Knowledge
- Equipment Installation Expertise
- Electronics Testing Proficiency
- Changing tires
- Changing Oil
- Problem-Solving
- Hand and power tools
- Replacing parts
- Brake Systems
- Replacing Filters
- Parts Replacement
- Engine repair
- Troubleshooting skills
- Preventive maintenance services
- Team Collaboration
- Electrical experience
- Transmissions
- Safety awareness
- Valid Driver's License
- Brake systems understanding
- Heavy Lifting
- Installing equipment
- Heating and Air Conditioning
- Suspension Systems
- Inspecting vehicles
- Vehicle inspections
- Steering systems
- Vehicle Inspection
- Electrical repair procedures
- Diagnostic abilities
- Maintaining records
- Fuel systems
- Electrical failure repairs
- Coolant System Control
- System repairs
- Drivetrain and Axle Installation
- Preventive Maintenance
- Issue Resolution
- Quality Assurance
- Electrical Systems
- Quality assurance inspections
- Electrical understanding
- Optimizing engine performance
ASE certified
ASE certified Master tech
Timeline
Master Technician
Glendale Nissan
06.2010 - Current
Automotive Technician
Firestone Auto Care
06.2008 - 05.2010
Associate - Automotive Sciences
UTI
Associate In Art - Graphic Design
Morain Valley Community College