Jeremy S. Williams
Philadelphia,PA
Summary
Detail-oriented Business Administration professional with experience supporting operations, front-office management, marketing coordination, and customer service across education, retail, and real estate environments. I am skilled in maintaining accurate records, managing schedules, producing polished communications, and improving workflow efficiency. Recognized for professionalism, initiative, and the ability to support teams with reliability and strong communication. Seeking an Administrative Assistant or Coordinator role where organization and service excellence are valued.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
New Hope Christian Academy
2022.08 - Current
- Managed daily front‑office operations, serving as the primary point of contact for 40+ internal and external stakeholders and ensuring smooth workflow throughout the day.
- Coordinated schedules, meetings, calendars, and communications, improving information flow and reducing scheduling conflicts.
- Maintained accurate records, files, and confidential documents, ensuring compliance with organizational policies and data‑handling standards.
- Prepared and distributed professional correspondence, reports, and announcements, enhancing clarity and consistency across the organization.
- Responded to inquiries via phone, email, and in person, resolving issues quickly and delivering high‑quality customer service.
- Streamlined supply ordering and inventory processes, reducing shortages and improving availability by 30%.
- Supported leadership with administrative tasks, project coordination, and day‑to‑day operational needs to improve overall efficiency.
- Assisted with workflow organization and task prioritization, contributing to a more structured and productive office environment.
Visual Merchandiser / Lead
Forever 21
2018.08 - 2020.10
- Executed daily merchandising plans and floor resets, coordinating with management to ensure 100% compliance with brand standards and promotional timelines.
- Organized inventory, stock levels, and product placement, improving floor efficiency and reducing restock time by 25%.
- Trained and supported new team members on store procedures, visual standards, and customer service expectations, strengthening team performance.
- Managed high‑volume customer interactions, assisting an average of 50+ shoppers per shift and resolving inquiries with professionalism.
- Monitored sales trends and product movement to recommend layout adjustments that increased visibility and supported revenue goals.
- Maintained clean, organized, and safe work areas, ensuring compliance with company policies and enhancing the customer experience.
- Collaborated with store leadership to execute weekly priorities, contributing to smoother operations and improved workflow coordination.
Marketing Assistant
Post Brothers Realty
2016.09 - 2017.02
- Supported daily marketing and administrative operations for a high‑volume real estate portfolio, ensuring timely execution of campaigns and property updates.
- Managed digital content, listings, and property information across multiple platforms, maintaining 100% accuracy and improving visibility for active units.
- Coordinated schedules, meetings, and communication between leasing teams, vendors, and management to streamline workflow and reduce delays.
- Prepared marketing materials, reports, and presentations, enhancing clarity and supporting decision‑making for leadership.
- Tracked lead activity, inquiries, and engagement metrics, providing insights that improved response times and customer follow‑up.
- Responded to tenant and prospect inquiries via phone and email, delivering professional customer service and resolving issues efficiently.
- Assisted with event coordination, promotional activities, and on‑site marketing efforts to support occupancy goals.
- Maintained organized filing systems, databases, and documentation to ensure smooth operations and quick information retrieval.
Education
BBA - Entrepreneurship
American Intercontinental University
Schaumburg, IL2026-09
Licensure - Cosmetology
Jean Madeline Aveda Institute
Philadelphia, PA2017-07
High School Diploma -
New Hope Christian Academy
Philadelphia, PA2016-06
Skills
- Product marketing
- Project management
- Budget planning
- Problem-solving
- Administrative Operations
- Record & Database Management
- Event & Calendar Scheduling
- Customer & Client Relations
- Marketing Coordination
- Front Office Support
- Communication & Correspondence
- Team Collaboration
- Inventory & Supply Management
Communication Skills
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership Experience
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Timeline
Administrative Assistant
New Hope Christian Academy
2022.08 - Current
Visual Merchandiser / Lead
Forever 21
2018.08 - 2020.10
Marketing Assistant
Post Brothers Realty
2016.09 - 2017.02
BBA - Entrepreneurship
American Intercontinental University
Licensure - Cosmetology
Jean Madeline Aveda Institute
High School Diploma -
New Hope Christian Academy