Summary
Overview
Work History
Education
Skills
Timeline
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Jeremy Tatum

Salisbury,NC

Summary

Dynamic customer care professional with a proven track record at Kenra Professional, excelling in delivering exceptional service and fostering strong client relationships. Skilled in advanced hair color and styling techniques, with a focus on personalized results and trend-driven solutions. Collaborates effectively with teams to enhance operational efficiency and consistently achieve high customer satisfaction. Strong communicator dedicated to elevating the client experience.

Overview

12
12
years of professional experience

Work History

Customer Care

Kenra Professional
05.2024 - Current
  • Collaborate with cross-functional teams to identify areas of improvement in overall customer care operations.
  • Elevate the traveler experience by consistently delivering high-quality customer care from initial inquiry through to trip completion.
  • Provide exceptional customer support, regularly receiving positive feedback from both clients and management.
  • Partner with senior management to establish key performance objectives for the Customer Care Team, aligning individual goals with broader business strategies.
  • Assist customers with a wide range of inquiries, including product usage, order updates, returns, replacements, and general support needs, ensuring each interaction is clear and helpful.
  • Proactively investigate and resolve customer concerns with care and efficiency, reinforcing trust and delivering a positive brand experience.
  • Document customer interactions and solutions accurately and thoroughly, supporting internal processes and continuous improvement.
  • Interact with customers in a friendly and professional way, consistently upholding the brand’s tone, core values, and dedication to delivering outstanding service.

Senior Market Brand Educator

Kenra Professional
01.2016 - Current
  • Provide in-salon education and training for salon owners and stylists across NC, SC, VA, and additional states as needed, ensuring up-to-date knowledge of techniques and products.
  • Maintain current certifications by completing annual training courses and staying informed on industry trends.
  • Prepare and submit quarterly inventory reports and manage weekly invoicing, ensuring accurate record-keeping and smooth operational flow.

Owner / Hairstylist

Envision Hair Spa
08.2013 - Current
  • Oversee daily business operations, ensuring smooth and efficient workflow.
  • Build and maintain strong client relationships, leading to repeat business and consistent referrals.
  • Conduct personalized consultations to customize hair color and cut services based on individual client needs and preferences.
  • Specialize in advanced techniques, including color treatments, precision cutting, microdermabrasion, and chemical peels, using high-quality products such as Kenra, Redavid, and Moroccan Oil.
  • Enhance customer satisfaction by streamlining business processes and consistently delivering outstanding service.

Education

Diploma - Cosmetology

Aveda Institute
Charlotte, NC
01-2012

High School Diploma -

Tatum Academy
Indian Trail, NC
06-2004

Skills

  • Customer Care Excellence – Proven ability to deliver high-quality service, uphold customer care standards, and ensure client satisfaction across various settings
  • Postoperative Care Management – Knowledgeable in supporting clients through post-treatment care to ensure proper recovery and optimal results
  • Team Collaboration – Highly effective in team environments; known for reliability, adaptability, and supporting shared goals
  • Communication Skills – Strong written and verbal communication skills with the ability to engage clients and team members professionally and empathetically
  • Certified in Microdermabrasion & Chemical Peels – Trained in advanced skincare techniques with hands-on experience in providing safe, effective treatments

Timeline

Customer Care

Kenra Professional
05.2024 - Current

Senior Market Brand Educator

Kenra Professional
01.2016 - Current

Owner / Hairstylist

Envision Hair Spa
08.2013 - Current

Diploma - Cosmetology

Aveda Institute

High School Diploma -

Tatum Academy

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Jeremy Tatum