Jeremy Taylor
Brisbane,Queensland
Overview
1
1
Certification
26
26
years of professional experience
Work History
Quality Assurance and Quality Improvement Coordinator
American Medical Response
Clark County, Washington
03.2025 - 10.2026
- Strategic clinical quality leader who leads the AMR Clark County QA/QI program, driving clinical excellence, regulatory compliance, and operational efficiency across emergency medical services. Serves as a key governance partner to the Medical Program Director and regional stakeholders to safeguard clinical protocol adherence, risk management, and systemic process improvements.
- Core Responsibilities & Leadership Impact Quality Governance & Oversight: Directs the comprehensive QA/QI framework, evaluating multi-dimensional clinical and operational performance metrics to ensure strict alignment with evidence-based patient care standards.
- Clinical Protocol & Compliance Management: Collaborates directly with the
- Clark County Medical Program Director and EMS QI Group to co-develop, refine, and enforce field provider protocols, medical compliance, and documentation integrity.
- Risk Mitigation & Investigations: Leads sensitive clinical investigations and performance interviews, proactively identifying deviations in standards of care or documentation, and dictating targeted remedial training frameworks.
- Cross-Functional & Data Collaboration: Partners with AMR data analysts to convert operational intelligence into actionable quality initiatives while aligning with pre-billing departments to optimise documentation compliance.
- Strategic Stakeholder Engagement: Cultivates critical external partnerships across Public Safety Answering Points (PSAPs), communications networks, and regional medical facility leadership to spearhead regional continuous improvement objectives.
Lecturer - Paramedicine
Central Queensland University
Brisbane
02.2023 - 03.2025
- Strategic academic and clinical education leader who manages the end-to-end design, delivery, and quality assurance of undergraduate and postgraduate paramedic science programs. Serves as a key curriculum and operational governance driver who bridges the gap between academic theory, immersive clinical simulation, and real-world industry integration to optimise student outcomes and workforce readiness.
- Core Responsibilities & Leadership Impact Pedagogical Leadership & Delivery: Directs and conducts multi-modal academic instruction, leveraging flexible online and on-campus methodologies to optimise engagement across diverse student cohorts.
- Clinical Simulation & Innovation: Conceptualises and develops advanced clinical simulation frameworks, ranging from low- to high-fidelity immersive learning and practical skill-building scenarios.
- Student Success & Field Supervision: Oversees comprehensive student mentorship and clinical supervision pipelines across both on-campus academic environments and external field-based placements.
- Curriculum Design & Unit Governance: Lead curriculum development, content authoring, and programmatic evaluations, serving as a Unit Coordinator and managing complex Work Integrated Learning (WIL) portfolios.
- Strategic Industry Collaboration: Cultivates and manages critical partnerships with emergency healthcare networks, community stakeholders, and professional industry bodies to secure high-quality clinical placements.
- Applied Research & Scholarship: Drives disciplinary excellence by engaging in applied research, data analysis, and ongoing scholarly activities to align educational practices with contemporary healthcare trends.
Manager - Governance, Engagement & Innovation
Queensland Ambulance Service
Brisbane
08.2012 - 07.2018
- Senior strategic leader who spearheads governance, risk management, and clinical education strategy across the Queensland Ambulance Service Education and Training
- Centre (QASEC) Directorate. Serves as a primary advisor to the Director of Education and the Medical Director, driving enterprise-level compliance, Registered Training
- Organisation (RTO) excellence, and cross-sector partnerships to optimise operational service delivery for the Queensland community.
- Core Responsibilities & Leadership Impact Directorate Governance & Legislative Compliance: Architect of robust corporate governance frameworks, risk management systems, and business solutions that ensure total institutional compliance with RTO standards. healthcare legislation, and departmental directives.
- Executive Advisory & Ministerial Affairs: Conducts high-level policy research and delivers definitive advice to the Director and Medical Director, authoring critical ministerial correspondence, board reports, and Cabinet submissions.
- Workforce Capability & Strategy Scaling: Drives the long-term design and implementation of organisational strategy while actively mentoring and building macro-level governance capabilities across the QASEC leadership workforce.
- Data Metrics & Performance Monitoring: Establishes rigorous data-gathering pipelines and analytical metrics to audit, evaluate, and report on the effectiveness of multi-million-dollar clinical education programs against strict KPI targets.
- Commercial Strategy & Community Engagement: Guide innovative communication, brand marketing, and business strategy development to expand and modernise the delivery of QAS community education and engagement initiatives.
- Vendor Management & Complex Dispute Resolution: Exercises oversight of high-value external service contracts, leading complex issue resolution and navigating large-scale change management initiatives with external providers.
- High-Stakes Stakeholder Advocacy: Consults, negotiates, and advocates persuasively with executive stakeholders across QAS regional networks
- Queensland Health, academic institutions, and community bodies to align multiagency outcomes.
- University Clinical Placement Ecosystem: Directs and controls the end-to-end management pipeline for all paramedicine undergraduate university clinical placements across the state network. Clinical Education & Program Innovation: Spearheads the development, national benchmark alignment, and delivery of advanced paramedic learning frameworks, specifically reinforcing the QAS Clinical Quality Improvement
- Program.
- Educator Workforce Mobilisation: Commands and coaches the senior educator cohort to guarantee absolute clinical currency of practice while balancing shifting organisational needs, resources, and clinical trends.
Manager - Governance, Engagement & Innovation
Queensland Ambulance Service
Brisbane
01.2020 - 02.2023
- Senior strategic leader who spearheads governance, risk management, and clinical education strategy across the Queensland Ambulance Service Education and Training
- Centre (QASEC) Directorate. Serves as a primary advisor to the Director of Education and the Medical Director, driving enterprise-level compliance, Registered Training
- Organisation (RTO) excellence, and cross-sector partnerships to optimise operational service delivery for the Queensland community.
- Core Responsibilities & Leadership Impact Directorate Governance & Legislative Compliance: Architect of robust corporate governance frameworks, risk management systems, and business solutions that ensure total institutional compliance with RTO standards. healthcare legislation, and departmental directives.
- Executive Advisory & Ministerial Affairs: Conducts high-level policy research and delivers definitive advice to the Director and Medical Director, authoring critical ministerial correspondence, board reports, and Cabinet submissions.
- Workforce Capability & Strategy Scaling: Drives the long-term design and implementation of organisational strategy while actively mentoring and building macro-level governance capabilities across the QASEC leadership workforce.
- Data Metrics & Performance Monitoring: Establishes rigorous data-gathering pipelines and analytical metrics to audit, evaluate, and report on the effectiveness of multi-million-dollar clinical education programs against strict KPI targets.
- Commercial Strategy & Community Engagement: Guides innovative communication, brand marketing, and business strategy development to expand and modernise the delivery of QAS community education and engagement initiatives.
- Vendor Management & Complex Dispute Resolution: Exercises oversight of high-value external service contracts, leading complex issue resolution and. navigating large-scale change management initiatives with external providers.
- High-Stakes Stakeholder Advocacy: Consults, negotiates, and advocates persuasively with executive stakeholders across QAS regional networks
- Queensland Health, academic institutions, and community bodies to align multiagency outcomes.
- University Clinical Placement Ecosystem: Directs and controls the end-to-end management pipeline for all paramedicine undergraduate university clinical placements across the state network. Clinical Education & Program Innovation: Spearheads the development, national benchmark alignment, and delivery of advanced paramedic learning frameworks, specifically reinforcing the QAS Clinical Quality Improvement
- Organisation (RTO) excellence, and cross-sector partnerships to optimise operational service delivery for the Queensland community.
- Educator Workforce Mobilisation: Commands and coaches the senior educator cohort to guarantee absolute clinical currency of practice while balancing shifting organisational needs, resources, and clinical trends.
Executive Manager - Faculty of Health & Behavioral Sciences (HaBS)
University of Queensland
Brisbane
07.2018 - 01.2020
- Director-level clinical placement and operational executive who commands the strategic administration, risk management, and governance of all domestic, rural, and international clinical placements across the Faculty of Health and Behavioral Sciences (HaBS). Serves as the primary operational authority who bridges university legal. insurance, and academic frameworks with complex external healthcare networks to scale student placement models and drive evidence-based policy.
- Core Responsibilities & Leadership Impact Faculty-Wide Operational Administration: Manages, develops, and enhances the multi-discipline clinical placement infrastructure, embedding best-practice administrative strategies across all Faculty schools and academic disciplines.
- Risk Governance & Compliance Advisory: Provides high-level expert advice to
- Faculty executives on high-stakes placement parameters, directing compliance frameworks for international/interstate logistics, insurance liabilities, background checks, and enterprise software systems.
- Legal & Contractual Negotiations: Negotiates and executes complex placement agreements with healthcare sites, collaborating directly with University Legal and
- Insurance departments to mitigate liability and resolve structural legal issues.
- Innovative Placement Architecture: Conceptualises and deploys innovative. cost-effective student placement models, spearheading pioneering interprofessional and collaborative care training frameworks.
- Strategic Stakeholder Network Building: Cultivates and manages an extensive. high-level network of internal and external HaBS placement stakeholders, building sustainable commercial and operational relationships with placement partners.
- Continuous Process Improvement: Leads multi-disciplinary working groups to review, streamline, and continuously improve the administrative workflows and digital processes supporting the placement ecosystem. Data Intelligence & Strategic Planning: Directs the collection, analysis, and reporting of placement metrics. Equipping Faculty executive leadership with the data insights required for macro-level strategic planning and resource allocation.
- Financial Modeling & Cost Optimisation: Partners with senior financial and operational staff to engineer and maintain rigorous strategies to capture, monitor, and optimise the total cost of clinical placements to the faculty.
- Institutional Representation & Committee Leadership: Represents the University on high-profile internal and external working groups and committees, steering national policy development and institutional positioning.
- Emergency Care & Major Event Policy Research: Researches, formulates, and. evaluated advanced policy frameworks specialising in pre-hospital care, multicasualty incidents, and major event response management.
Manager - Disaster and Mass Casualty Management Unit
Queensland Ambulance Service
Brisbane
02.2011 - 08.2012
- Strategic emergency management and EMS executive who serves as the principal policy architect and operational authority for Disaster and Mass Casualty Preparedness within the Queensland Ambulance Service (QAS). Commands the end-to-end lifecycle of state-wide disaster planning, regulatory compliance, and inter-agency operational readiness to ensure robust systemic responses to major incidents and high consequence public health emergencies.
- Core Responsibilities & Leadership Impact Disaster & Mass Casualty Policy Architecture: Researches, formulates, and. evaluated advanced policy frameworks specialising in pre-hospital care, multicasualty incidents, and major event response mechanics within the emergency medical system (EMS).
- Regional Operational Steering & Advisory: Provides high-level operational support and specialised advisory to regional executives, translating complex disaster and mass casualty preparedness theory into localised, actionable response plans.
- State-Wide EMS Benchmarking & Standards: Engineers performance, quality, . and clinical best-practice standards to optimise the delivery of corporate, strategic, and operational support services across the state-wide EMS network.
- Strategic Planning & Regulatory Governance: Drives the design and execution of
- QAS strategic planning initiatives; ensuring all disaster frameworks strictly conform to state and federal legislative directives.
- Operational Change Leadership: Conceptualises and deploys large-scale operational change management initiatives to modernise EMS deployment strategies, equipment utilisation, and field tactics during crises. Inter-Agency Diplomacy & High-Stakes Liaison: Directs high-level negotiations, consults, and synchronises operations with cross-governmental bodies, emergency services, departmental executives, and international special interest groups.
- Specialist Training & Capabilities Development: Oversees the structural development, curation, and delivery of elite disaster training and simulation programs to scale workforce capabilities and field-readiness.
- Crisis Project Management & Command: Exercises executive command over high-priority operational projects, serving as a tactical leader for critical statewide public safety initiatives.
Regional Manager Staff Development
Queensland Ambulance Service
Toowoomba
09.2007 - 02.2011
- Senior regional educational leader who commands the strategic design, operational deployment, and quality assurance of all clinical training and workforce development frameworks across the region. Serves as a core member of the Regional Management
- Team and principal educational advisor to the Assistant Commissioner, building an agile learning organisation that explicitly translates corporate objectives into state-of-the-art emergency medical service (EMS) field capabilities.
- Core Responsibilities & Leadership Impact Strategic Regional Education Architecture: Designs and implements progressive regional education strategies, syncing course planning, structured mentorship frameworks, and student support systems with macro corporate and organisational goals.
- Executive Advisory & Structural Leadership: Serves as a trusted advisor to the
- Assistant Commissioner on regional training efficacy, driving the establishment. consolidation, and operational continuous improvement of new regional education structures.
- High-Performance People Management: Leads, coaches, and mentors a. multidisciplinary cohort of Regional Education staff and co-opted clinical specialists, cultivating a culture of continuing improvement and educational excellence.
- Performance Accountability & Analytics: Establishes, monitors, and audits rigorous performance measures and KPIs for the educational workforce to ensure strict training accountability and delivery standards.
- Clinical Standard Consolidation: Collaborates actively with Area Directors and
- Clinical Support Officers to embed robust clinical standards, enhance local EMS frameworks, and lead detailed training needs analyses. Multi-Agency Ecosystem Liaison: Cultivates and maintains high-level partnerships across the Queensland Combined Emergency Services Academy (QCESA), QASEC, the QAS Medical Director, Regional Medical Officers, and. external public/private healthcare sector.
- Program Audit, Validation & Compliance: Directs the end-to-end design, execution, validation, and auditing of regional development programs to guarantee total alignment with both national educational criteria and QAS clinical standards.
- Cross-Functional Workforce Integration: Partners seamlessly with QAS
- Recruitment and Selection Teams to optimise the onboarding, clinical induction. and internal development pipelines for permanent and seconded regional staff.
Regional Ambulance Educator
Queensland Ambulance Service
Toowoomba
08.2005 - 09.2007
- Frontline clinical leader and operational supervisor who manages the regional readiness, safety compliance, and field-training pipelines for emergency medical teams.
- Serves as a key tactical advisor to the Regional Manager of Staff Development, ensuring local clinical practices and emergency assets align with legislative frameworks, statewide patient care standards, and corporate workforce-wellness initiatives.
- Core Responsibilities & Leadership Impact Strategic Staff Development Advisory: Formulates and delivers localised insights to the Regional Manager of Staff Development, evaluating the real-world efficacy of clinical education programs to optimise regional training frameworks.
- Ambulance Service Act 1991, regulatory directives, QAS corporate policies, and. relevant industrial award agreements to mitigate organisational risk.
- Clinical Excellence & Skill Maintenance: Champions clinical leadership by maintaining advanced theoretical and practical pre-hospital patient care capabilities, modeling best-practice delivery for field providers.
- Operational Readiness & Asset Management: Commands the auditing. maintenance, and clinical readiness of emergency vehicles, life-support equipment, and regional station facilities to ensure uncompromised response capabilities.
- Clinical Mentorship & Student Supervision: Directs the on-road supervision. clinical guidance, and field evaluation of Paramedic Student Officers, accelerating the onboarding and capability-building of incoming personnel.
- Public Education & Stakeholder Relations: Directs community engagement initiatives, designing and delivering critical public safety education and ambulance service programs as authorised by the Commissioner.
- Workforce Wellness & Risk Mitigation: Promotes a safe, sustainable working environment by leveraging contemporary human resource strategies and championing critical staff support systems such as the "Priority One" counseling network.
Senior Advanced Care Paramedic
Queensland Ambulance Service
Brisbane
05.2000 - 08.2005
- Advanced clinical leader and emergency care leader who commands high-acuity patient assessment, specialised trauma interventions, and clinical navigation pathways within the emergency medical system. Operates with extended practice and pharmacology authority to deliver top-tier pre-hospital medicine while strategically managing healthcare resources through innovative, non-transport referral models.
- Core Responsibilities & Leadership Impact Advanced Diagnostics & Clinical Governance: Conducts comprehensive, highstakes patient assessments and diagnoses in acute and non-emergency environments, maintaining flawless documentation and applying advanced pharmacology per the QAS Clinical Practice Manual.
- High-Acuity Interventions & Resuscitation: Executes critical life-saving procedures, including advanced airway management, complex cardiac resuscitation, and the administration of restricted scheduled medicines under
- Extended Practice Authority.
- Healthcare Navigation & System Optimisation: Spearheads alternative care pathways for low-acuity and vulnerable patients, evaluating on-scene conditions to refer cases to GPs, community hubs, or specialised networks to actively decompress hospital emergency departments.
- Inter-Agency Collaboration & Integration: Cultivates and drives strategic operational partnerships with regional clinical networks, aeromedical retrieval services, acute care hospitals, and cross-sector emergency services to streamline patient continuity of care.
- Clinical Mentorship & Workforce Capability: Commands the frontline educational pipeline by guiding, supervising, and mentoring graduate paramedics, university student placements, and junior operational staff to elevate clinical standards.
- Statutory Compliance & Operational Safety: Enforces strict adherence to the
- Ambulance Service Act 1991, state-wide work health and safety (WHS) benchmarks, and dedicated personal frameworks for clinical self-maintenance and skill currency.
Education
Graduate Certificate in Tertiary and Adult Education - Public Health
Central Queensland University
Rockhampton01-2028
Year-long Quality Improvement course -
US National Association of EMS Physicians
San Diego12-2025
Diploma of Health Science - Pre-Hospital Care
Queensland Ambulance Service
Brisbane05-2004
Certificate IV in TAE -
Certificate IV in Training and Assessment -
Certificate IV in Workplace Training and Assessment -
Skills
- Quality Assurance (QA)
- Quality Improvement (QI)
- Compliance Auditing
- Regulatory Compliance
- Legislative Compliance
- Government Standards Compliance
- RTO standards
- Clinical Protocol Adherence
- Protocol Development
- Protocol Monitoring
- Deviation Monitoring
- Standards of Care Monitoring
- Documentation review
- Documentation accuracy
- Healthcare Governance
- Risk Management
- Compliance framework
- Program Leadership
- EMS Program Management
- Program design
- KPI Management
- Operational Administration
- Work Practice Optimisation
- Clinical Performance Evaluation
- Clinical Placement Management
- Clinical placements coordination
- Paramedic training delivery
- Educator Mentorship
- Educator coaching
- Practice maintenance
- Best Practice Integration
- Educational Resource Alignment
- System Implementation
- Clinical Development Activity Tracking
- Stakeholder Engagement
- Inter-Agency Collaboration
- Medical Director Collaboration
- PSAP Collaboration
- Cross-Sector Partnerships
- Vendor & Contract Management
- Change Initiative Management
- Data Analytics
- Metric Development
- Data analysis
- Evaluation metrics
- Data translation
- Strategic Research
- Strategic planning
- Executive Reporting
- Performance Reporting
- Brief Preparation
- Ethical investigations
- Advocacy
- Negotiation
- Strategic planning
- Executive Reporting
- Performance Reporting
- Brief Preparation
Certification
- Simple QI Data Analysis
- Microsoft Power BI
- Simple QI Data analytics
- Microsoft Teams
- Microsoft Office 365
- Microsoft Project Management 2016
- Introduction Microsoft Project management 2016
- Intermediate Project Management Fundamentals
- Microsoft Excel 2016
- Intermediate Microsoft Excel 2016
- Advanced Microsoft Excel 2016 VBA
- Data Analysis and Pivot Tables
- Queensland Police Service' Strategic Leadership Course
- Queensland Police Service' Management Development Program
- Queensland Government Investigation Course (Ethical Standards)
- Queensland Government Lead Investigator (Ethical Standards) Course
- Route Cause Analysis Training (ICAM)
- Queensland Counter Terrorism Training and Exercise Management Committee (QCTTEMC) Exercise Development and Management Course
- Trauma and Resilience in the workplace course
- QAS Disaster Management Workshop
- Leadership through positive Influence course Queensland Disaster Management Arrangements training
- Emergency Management Queensland - Disaster Coordination Centre Working in a Disaster Coordination Centre
- Emergency Management Queensland - Disaster Coordination Centre Liaison Officer
- Videoconferencing Teacher Course
- Managing Public Sector Budgets
- Financial Procurement
- Designing Intranet Web Page Course (Teamsite)
- Breathing Apparatus & Personal Protective Equipment Course
- Customer Relations Course Customer Complaints Accounts
- Business Development Officer Course
- Consumer Credit Code Course
- Extensive computer-based Lending & Properties Securities Course
Accomplishments
- National Service Medal, 2017-01-01
- Long Service Citation (10 years), 2011-01-01
- Long Service Citation (20 years), 2021-01-01
- Queensland Flood and Cyclone Citation (2010-2011 Natural Disasters), 2010-01-01, 2011-01-01
- Professional Excellence Awards
Affiliations
- Industry Fellow, School of Paramedicine, Health and Medical Sciences, University of Southern Queensland
- Faculty Fellow, American National Association of Emergency Medical Services Physicians (NAEMSP)
- Member, Australian Paramedic Competency Assessment Tool (APPCAT)
Summary - Introduction
Accomplished and strategic healthcare leader with over 25 years of experience driving positive change, corporate governance, workforce development, patient and provider advocacy across large scale emergency medical services (EMS) and academic institutions. Proven track record as a principal policy architect, managing state-wide disaster preparedness frameworks, clinical placement ecosystems, and Registered Training Organisation (RTO) compliance. Expert in translating complex legislative and regulatory requirements into practical operational procedures, utilising robust data analytics to mitigate risk and optimise performance indicators. A persuasive communicator skilled at cultivating strategic alliances across government bodies, emergency services, healthcare networks, and executive stakeholders. Combines deep clinical expertise in advanced pre-hospital care with a collaborative leadership style to mentor educators, shape innovative models of care, and lead large-scale organisational change.
Publications
Co-Author: Australian Paramedic Students' Reports of Clinical Placement Experiences: A Snapshot from Two Cohorts
Timeline
Quality Assurance and Quality Improvement Coordinator
American Medical Response
03.2025 - 10.2026
Lecturer - Paramedicine
Central Queensland University
02.2023 - 03.2025
Manager - Governance, Engagement & Innovation
Queensland Ambulance Service
01.2020 - 02.2023
Executive Manager - Faculty of Health & Behavioral Sciences (HaBS)
University of Queensland
07.2018 - 01.2020
Manager - Governance, Engagement & Innovation
Queensland Ambulance Service
08.2012 - 07.2018
Manager - Disaster and Mass Casualty Management Unit
Queensland Ambulance Service
02.2011 - 08.2012
Regional Manager Staff Development
Queensland Ambulance Service
09.2007 - 02.2011
Regional Ambulance Educator
Queensland Ambulance Service
08.2005 - 09.2007
Senior Advanced Care Paramedic
Queensland Ambulance Service
05.2000 - 08.2005
Graduate Certificate in Tertiary and Adult Education - Public Health
Central Queensland University
Year-long Quality Improvement course -
US National Association of EMS Physicians
Diploma of Health Science - Pre-Hospital Care
Queensland Ambulance Service