Summary
Overview
Work History
Education
Skills
Timeline
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Jeremy Tewes

SUTHERLAND,IA

Summary

Dynamic service support professional with a proven track record at AgriVision Equipment Group, enhancing customer satisfaction through timely field service and exceptional client relations. Skilled in technical problem-solving and effective communication, I excel in delivering quality service and fostering strong client partnerships. Committed to operational excellence and safety in all endeavors.

Professional leader with focus on service support. Proven ability to enhance team collaboration, adapt to evolving needs, and drive results. Skilled in managing operations, implementing process improvements, and fostering culture of reliability and excellence. Known for strong problem-solving abilities, effective communication, and strategic planning.

Overview

27
27
years of professional experience

Work History

Service Support

AgriVision Equipment Group
08.2024 - Current
  • Developed strong relationships with key clients, ensuring their ongoing satisfaction with service support initiatives.
  • Increased customer satisfaction by providing timely and efficient field service support for various mechanical issues.
  • Improved customer satisfaction by providing timely and efficient service support for technical issues.
  • Provided exceptional customer service support for VIP guests or clients with specific needs or requests.

Machine Operator

Diamond Vogel Paint
12.2022 - 01.2024
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.

Warehouse Lead

Saddle Creek Logistics
08.1998 - 09.2022
  • Trained employees on equipment operation and safety protocols.
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Followed verbal and written instructions to properly move and ship products.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
  • Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
  • Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Kept storage areas organized, clean, and secure to fully protect company assets.

Education

Police Science Technology

Western Iowa Tech Community College
Sioux City, IA

High School Diploma -

South O'Brien High School
Paullina, IA
05-1991

Skills

  • Service support
  • Field service support
  • Customer service support

Timeline

Service Support

AgriVision Equipment Group
08.2024 - Current

Machine Operator

Diamond Vogel Paint
12.2022 - 01.2024

Warehouse Lead

Saddle Creek Logistics
08.1998 - 09.2022

Police Science Technology

Western Iowa Tech Community College

High School Diploma -

South O'Brien High School

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Jeremy Tewes