Summary
Overview
Work History
Education
Skills
Timeline
background-images
Sofia Velasquez

Sofia Velasquez

Linden,NJ

Summary

Dynamic service support professional with a proven track record at TopGolf, excelling in customer service and troubleshooting. Recognized for driving sales through exceptional support and communication, particularly for VIP clients. Skilled in food service delivery and adept at resolving complex issues, ensuring client satisfaction and operational efficiency.

Overview

1
1
year of professional experience

Work History

SERVICE SUPPORT

TopGolf
08.2024 - Current
  • Ensured timely resolution of client concerns by maintaining open lines of communication between service support teams and other departments.
  • Delivered prompt customer service support during critical situations, addressing concerns related to device performance or operation.
  • Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
  • Provided exceptional customer service support for VIP guests or clients with specific needs or requests.

Education

Associate of Science - English-as-a-Second-Language Education

Union County College
Elizabeth, NJ
05-2026

Skills

  • Food service support
  • Memorial service support
  • Field service support
  • Service support
  • Customer service
  • Food preparation and service
  • Services troubleshooting
  • Management team support
  • Employee Self-service support
  • Shipping and receiving support

Timeline

SERVICE SUPPORT

TopGolf
08.2024 - Current

Associate of Science - English-as-a-Second-Language Education

Union County College

Similar Profiles

CREATE PROFILE