Laney Harris
Grove City,OHIO
Summary
Dynamic and dedicated service professional with a strong background at TopGolf, excelling in customer service and food safety. Proven ability to multitask and maintain a clean environment while ensuring guest satisfaction. Recognized for effective communication and teamwork, consistently delivering high-quality service in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Service Support
TopGolf
Akron, OH
08.2025 - Current
- Maintained cleanliness and organization of dining areas, ensuring a pleasant atmosphere for guests
- Effectively handled guest inquiries, complaints, and requests in a professional manner
- Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high-quality standards
- Maintained a clean and organized work station at all times for efficient operations
- Managed multiple tasks simultaneously during busy periods while maintaining attention to detail
Service Support
TopGolf
Columbus, OH
04.2025 - 08.2025
- Maintained cleanliness and organization of dining areas, ensuring a pleasant atmosphere for guests
- Effectively handled guest inquiries, complaints, and requests in a professional manner
- Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high-quality standards
- Maintained a clean and organized work station at all times for efficient operations
- Managed multiple tasks simultaneously during busy periods while maintaining attention to detail
Customer Service Representative
Platos's Closet
Grove City, OH
08.2023 - 10.2023
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
FOH/BOH Team Member
Donatos Pizza
Grove City, OH
08.2022 - 05.2023
- Prepared and served food and beverages to customers in a timely and efficient manner
- Maintained cleanliness and sanitation standards in the kitchen, dining area, and food preparation areas
- Followed proper food handling procedures to ensure safety and quality of products
- Provided excellent customer service by addressing customer inquiries, concerns, and special requests
- Operated cash registers accurately for order processing and payment transactions
- Adhered to company policies regarding portion control, presentation, and recipe adherence
Education
Bachelor of Science - Integrated Mathematics Education
Kent State University
Kent, OHHigh School Diploma -
Grove City High School
Grove City, OH05.2025
Skills
- Multitasking and adaptability
- Food service support
- Food service safety
- Customer service
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cash register operation
- Order taking
- POS system operations
- Cleaning and sanitation
- Friendly, positive attitude
- Teamwork and collaboration
- Quick learner
Additional Information
Preferred name: Mars Harris
Experience in animal care including equine and reptiles.
Timeline
Service Support
TopGolf
08.2025 - Current
Service Support
TopGolf
04.2025 - 08.2025
Customer Service Representative
Platos's Closet
08.2023 - 10.2023
FOH/BOH Team Member
Donatos Pizza
08.2022 - 05.2023
Bachelor of Science - Integrated Mathematics Education
Kent State University
High School Diploma -
Grove City High School