Jeremy Tucker
Systems Administrator
Summary
Experienced IT professional with expertise in desktop support and Active Directory management. Certified in Microsoft Azure Fundamentals (AZ-900) and Security, Compliance, and Identity Fundamentals (SC-900), showcasing proficiency in Azure cloud services and security fundamentals. Dedicated to continuous learning through hands-on experience in a VirtualBox homelab. Committed to delivering seamless IT solutions and staying abreast of advancements in technology.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Systems Administrator
Center For Research in Security Prices
05.2023 - Current
- Install, configure, and maintain desktop/laptop software and infrastructure, ensuring optimal performance and security.
- Provide swift and effective help desk support for staff and consultants, resolving diverse technical issues promptly, fostering a productive work environment.
- Manage intricate Active Directory tasks, meticulously handling user accounts, group memberships, and access permissions, enhancing system integrity.
- Spearhead new hire onboarding processes, crafting tailored user accounts and configuring access permissions with precision, facilitating a smooth integration for new team members.
- Oversee asset management and inventory control, including tracking and maintaining hardware and software assets.
IT Procurement Technician
Option Care
09.2022 - 05.2023
- Provided technical support to end-users and respond to IT support requests within the defined SLAs
- Configured and troubleshot laptops, desktops, iPhones, and iPads via SCCM and Apple Configurator, as well as manage devices with Microsoft Intune and Azure
- Coordinated with end-users to deliver new units and track assets within the ServiceNow Asset Management system, utilizing Azure AD to manage user access
- Updated Asset management database in ServiceNow and manage Active Directory for user and device management
- Provided high-quality customer service to end-users and work with the team to continuously improve processes and systems.
Help Desk Administrator
NCSBN
05.2022 - 08.2022
- Monitored queues for phone and live chat support, ensuring timely responses and meeting service metrics
- Provided exceptional customer service and technical support, specializing in Azure administration, Exchange, SharePoint, and Microsoft 365 Admin center
- Managed incident and request priorities in Zendesk, resolving Office 365 and Active Directory issues promptly
- Utilized KACE for system imaging, ensuring efficient deployment and configuration of laptops
- Set up employee equipment, ensuring proper software installation and performing Intune/MECM configuration for MDM and policy management
- Maintained detailed records of daily support activities, including onboarding/offboarding procedures.
Integration Technician
Prosys Information Systems
02.2020 - 05.2022
- Provided desktop support to end-users, including troubleshooting hardware issues
- Imaged company devices via SCCM and configured Active Directory user and device management settings, ensuring that all devices were properly set up and maintained with the latest software and security updates, including Office 365 applications
- Managed user access and device management using Active Directory, ensuring secure and efficient management of company assets.
Skills
Technical Skills: Desktop Support, Active Directory Management, Microsoft Azure, System Imaging, Microsoft Office 365 Suite, Virtualization Technologies, Ticketing Systems
Soft Skills: Communication, Problem-Solving, Team Collaboration, Adaptability, Attention to Detail, Continuous Learning, Customer Service, Time Management, Critical Thinking
Certification
Microsoft Certified: Azure Fundamentals (AZ-900)
Timeline
Systems Administrator
Center For Research in Security Prices
05.2023 - Current
IT Procurement Technician
Option Care
09.2022 - 05.2023
Help Desk Administrator
NCSBN
05.2022 - 08.2022
Integration Technician
Prosys Information Systems
02.2020 - 05.2022