Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mark Simms

Greensboro,NC

Summary

Results-oriented Senior Systems Administrator with 14+ years of experience, including over 3 years of hands-on expertise in Microsoft 365 administration, specializing in Microsoft Intune, Azure AD, Exchange Online, Teams, and SharePoint. Proven ability to manage and secure devices across diverse platforms, implement robust security policies (including MFA, conditional access, and endpoint protection), and optimize deployments through PowerShell and Bash scripting. Adept at troubleshooting complex incidents, providing major incident support, and driving continuous improvement in IT environments. Experienced in Hybrid-Azure Joined domains and collaborating effectively within multinational teams.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Systems Administrator

A&Z Pharmaceutical Inc.
07.2023 - 05.2025
  • Maintained and secured Microsoft Azure/Entra ID and Microsoft 365 environments, including Adobe licensing and Sage Accounting software, ensuring optimal availability and security for corporate resources.
  • Managed virtual machines running on Hyper-V and VMware platforms, including creating snapshots for quick recovery, contributing to overall system reliability.
  • Deployed patches on all desktops and servers using SCCM to maintain security standards and compliance within the organization.
  • Developed and implemented IT policies and procedures to ensure compliance with industry standards and enhance overall security posture.
  • Implemented a new ticketing system that streamlined workflow and reduced average resolution times by 40%, improving end-user satisfaction.
  • Performed regular backups and restoration of critical systems using iDrive, Datto, and Veeam backup software tools.
  • Maintained a network of 35 servers across 3 geographically dispersed locations, ensuring 99.5% uptime.

IT Manager

Akorn Pharmaceuticals
11.2020 - 07.2023
  • Led Office 365 migrations and administration, demonstrating strong knowledge of Active Directory, Azure, and Office 365.
  • Conducted regular patching and software updates on servers and workstations using SCCM, enhancing system security and compliance.
  • Managed virtual machines running on Hyper-V platforms, including creating snapshots for quick recovery from errors or failures.
  • Provided desktop support to end-users via remote sessions and on-site, including troubleshooting Microsoft products (Windows 10, MS Office suite) and mobile devices (iPhone).
  • Administered data backup and restoration using Veeam, ensuring business continuity.
  • Configured, managed, and troubleshooted routers, switches, and firewalls, contributing to network security and performance.

Staff Coordinator/IT Support

GE Aviation
08.2018 - 03.2020
  • Maintained user accounts in Active Directory and Exchange Server environments, demonstrating foundational experience relevant to Azure AD and Exchange Online.
  • Provided direct IT support to management staff and other users, troubleshooting system issues related to network connectivity, software installation, and configuration.
  • Monitored system performance and implemented preventive maintenance procedures to ensure optimal system reliability.
  • Researched and implemented various modern technologies, including Wasp inventory management, Datapoint presentation software, and Tableau, showcasing adaptability to new tools.
  • Contributed to quality and compliance reporting, maintaining accurate records.

Education

GED -

Amityville Memorial High School
Amityville, NY

Skills

  • Microsoft 365 Ecosystem: Microsoft Intune, Azure AD, Exchange Online, Teams, SharePoint, Microsoft 365 Administration, Office 365 migrations, Microsoft 365 licensing, Power Platform, Graph API
  • Device & Endpoint Management: Device Management, Security Policies, Application Deployment, Device Encryption, Endpoint Protection, Mobile Device Management (MDM)
  • Security Practices: Multi-Factor Authentication (MFA), Conditional Access, Identity and Access Management, Data Backup and Restoration (Veeam, iDrive, Datto)
  • Scripting & Automation: PowerShell, Bash scripting (for automation, deployments, security compliance)
  • Operating Systems & Infrastructure: Windows Server, Active Directory, Hybrid-Azure Joined Domains, VMware Virtualization, Hyper-V, SCCM (System Center Configuration Manager), DHCP, VOIP
  • Network & Support: Network Support, Help Desk, IT Support, Desktop Support, Troubleshooting, Technical Documentation, End-User Support, Ticketing Systems

Certification

  • Microsoft Certified: Azure Fundamentals
  • A+ Certification
  • IBM MaaS360 Administrator
  • Google IT Support Professional

Timeline

Systems Administrator

A&Z Pharmaceutical Inc.
07.2023 - 05.2025

IT Manager

Akorn Pharmaceuticals
11.2020 - 07.2023

Staff Coordinator/IT Support

GE Aviation
08.2018 - 03.2020

GED -

Amityville Memorial High School

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