Jeremy Walthall
Los Angeles,CA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
7
7
years of professional experience
Work History
Project Manager
Kreative LLC
06.2022 - Current
- Maintained 98% client satisfaction rate by translating requirements into actionable project plans and providing regular updates
- Flourished in dynamic agency setting, managing multiple projects and delivering exceptional results within strict deadlines
- Achieved track record of completing 95% of projects on time, meeting or exceeding client expectations
- Utilized data-driven insights to drive strategic decision-making, optimizing project outcomes and enhancing social media engagement
- Achieved an average growth of 15% in social media followers for managed accounts.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Senior Onboarding Account Coordinator
ChowNow
06.2020 - 06.2022
- Facilitated onboarding process of over 700 per-live accounts by gathering necessary information and guiding new clients through the process
- Proactively presented additional products to enhance the success of business partners
- Ensured timely completion of onboarding for new clients by meeting established deadlines
- Contributed to achieving departmental Key Performance Indicators set by management
- Generated over $20,000 in recurring monthly revenue through upselling account upgrades
Senior Customer Support Rep
ChowNow
05.2018 - 06.2020
- Provided exceptional customer and client support through multiple channels, including phone, email, and web chat, addressing both technical and non-technical issues.
- Achieved 95% client satisfaction rate by delivering timely and effective assistance, demonstrating strong problem-solving skills, and ensuring a positive customer experience.
- Mentored new hire reps to ensure they were well trained on company procedures and policies
- Identified and addressed trends in customer complaints and suggested improvements to address underlying issues.
Front Office Manager
Renaissance by Marriott
09.2016 - 05.2018
- Hire, coach and train Front Desk staff to ensure excellent customer service was provided to guests
- Conducted weekly 1 on 1 Coaching sessions with staff and provided feedback
- Collaborated with other hotel departments to ensure cohesive and seamless guest experiences
- Host daily team meetings , sharing feedback, promotions and updates
Education
Some College (No Degree) -
2004
Skills
- Advanced in Microsoft Office Suites
- Advanced knowledge of Mac OS and its Applications
- Extensive experience with Salesforce, Including data management, reporting and customization
- Proficient with Google Workspace and its various applications
- Experience in Budget Management & Leadership coaching
- Data Analysis, Data Visualization
Timeline
Project Manager - Kreative LLC
06.2022 - Current
Senior Onboarding Account Coordinator - ChowNow
06.2020 - 06.2022
Senior Customer Support Rep - ChowNow
05.2018 - 06.2020
Front Office Manager - Renaissance by Marriott
09.2016 - 05.2018
Howard Community College - Some College (No Degree),
Eastern Technical High School - ,
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