Jeremy Weeks
RALEIGH
Summary
Experienced operations manager delivering exceptional customer service and team collaboration. Skilled in training staff and implementing process improvements, leading to enhanced operational efficiency and employee accountability.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Operations Manager
Sea Dwellers Dive Center
Key Largo Fl
10.2006 - Current
- Oversee daily operations to ensure exceptional customer service and satisfaction.
- Implement process improvements to enhance operational efficiency and reduce costs.
- Train and mentor staff on best practices for safety and service delivery.
- Develop and manage budgets to align with organizational goals and objectives.
- Coordinate logistics for dive trips, ensuring seamless execution of schedules and equipment readiness.
- Foster relationships with vendors to secure quality supplies at competitive prices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and maintained relationships with external vendors and suppliers.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Lead Instructor
Sea Dwellers Dive Center
Raleigh, NC
05.2007 - Current
- Developed and implemented comprehensive dive training programs for diverse skill levels.
- Mentored and assessed instructors to enhance teaching effectiveness and student engagement.
- Ensured compliance with safety standards and protocols during all training activities.
- Coordinated logistics for diving expeditions, optimizing schedules and resource allocation.
- Evaluated student progress through practical assessments and provided constructive feedback.
- Fostered a supportive learning environment that encouraged teamwork and collaboration among students.
- Managed equipment inventory, ensuring availability and maintenance of diving gear.
- Conducted workshops on emergency response procedures to improve instructor preparedness and student safety.
- Developed positive relationships with students built on trust and respect, encouraging open communication and mutual support within the class community.
- Participated in professional development workshops to stay current on educational trends and best practices, applying new knowledge to enhance teaching methods.
- Reviewed class and student records to identify improvement opportunities.
- Mentored struggling students through individualized tutoring sessions, resulting in improved academic performance.
- Motivated junior teachers to provide exceptional learning environments.
- Developed tailored instructional materials for diverse learners, improving overall classroom performance.
- Shifted between formal and informal methods of teaching to keep students engaged.
Education
High School Diploma -
Land O Lakes High School
Land O Lakes Fl06-2002
Skills
- Mentoring abilities
- Relationship building
- Student engagement
- Lesson planning
- Performance monitoring
- Program management
- Facilities management
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Safety procedures
- Safety protocols
- Self motivation
Timeline
Lead Instructor
Sea Dwellers Dive Center
05.2007 - Current
Operations Manager
Sea Dwellers Dive Center
10.2006 - Current
High School Diploma -
Land O Lakes High School