Jeremy Wilkerson
Knoxville,TN
Summary
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
9
9
years of professional experience
Work History
Dow Apprentice
Dow Chemical
Knoxville, TN
07.2022 - Current
- Developed and maintained effective working relationships with other apprentices, colleagues, customers and suppliers.
- Participated in regular team meetings in order to share best practice techniques amongst colleagues.
- Observed experienced professionals performing their duties in order to gain practical knowledge of industry standards.
- Moved and held materials for senior professionals to complete work.
- Transported items and tools from truck to work locations.
- Completed semi-skilled and skilled work under supervision of fully qualified professionals.
- Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
- Maintained organization, cleanliness and safety in work areas.
Customer Service Representative
US Cellular Wireless
Knoxville, TN
02.2019 - 06.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
Sitel
Knoxville, TN
08.2017 - 01.2019
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
Security Officer
Whelan Security
Smyrna, TN
02.2015 - 07.2017
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Confirmed visitor identification prior to granting entry into the building.
- Responded to alarms and conducted investigations as required.
- Provided escorts for visitors as needed throughout the facility.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Adhered to post orders while maintaining a visible presence around the property.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Operated communication systems between officers stationed throughout the facility.
- Checked for safety hazards and took corrective action when necessary.
Education
Bachelor of Arts - Music Business/ Recording Industry
Middle Tennessee State University
Murfreesboro, TN12-2015
Skills
- Equipment Operation
- Mechanical Troubleshooting
- Customer Service
- Regulatory Compliance
- Work Prioritization
- Flexible Schedule
- Problem-Solving
- Quality Inspections
- Heavy Lifting
- Safety understanding
- Attention to Detail
- Safety awareness
- Relationship Building
Timeline
Dow Apprentice
Dow Chemical
07.2022 - Current
Customer Service Representative
US Cellular Wireless
02.2019 - 06.2022
Customer Service Representative
Sitel
08.2017 - 01.2019
Security Officer
Whelan Security
02.2015 - 07.2017
Bachelor of Arts - Music Business/ Recording Industry
Middle Tennessee State University