Jeremy Wolffs
Sarasota,FL
Summary
Dedicated Front Desk Assistant with strong interpersonal skills and attention to detail. Experienced in managing client intake processes and maintaining accurate records, ensuring confidentiality and high customer satisfaction.
Overview
8
8
years of professional experience
Work History
Front Desk Assistant
Dr. Yudell and Psychological Associates
Coral Springs, Florida
08.2023 - Current
- Scheduled appointments and maintained the calendar for office staff.
- Provided information about services and answered client questions promptly.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Coordinated patient intake processes for psychological services efficiently.
- Handled sensitive patient information with confidentiality and professionalism consistently.
- Maintained accurate records of client intakes in electronic database system.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Reviewed insurance documentation to confirm eligibility before service.
HVAC Technician
Lindstrom Air Conditioning
Pompano Beach, Florida
03.2021 - 08.2023
- Conducted routine maintenance on air conditioning and heating units.
- Diagnosed system malfunctions using specialized tools and equipment.
- Educated clients on proper HVAC system usage and maintenance practices.
- Maintained accurate records of service performed and parts used.
- Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
- Replaced worn out filters at regular intervals to improve air quality inside the premises.
- Worked in a residential HVAC setting improving the indoor air quality of individuals in the community.
Verifier
Great Health Choice
Tamarac, FL
09.2018 - 03.2021
- Verified accuracy of customer information by collecting and inputting data into system.
- Investigated customer complaints related to verification errors or inconsistencies.
- Ensured all customer information was collected, stored, and handled securely.
- Maintained accurate records of customer interactions and transactions.
- Handled high-volume calls while ensuring quality service standards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FLSkills
- Interpersonal skills
- Customer service
- Data entry
- Record management
- Team collaboration
- Word and Excel
Timeline
Front Desk Assistant
Dr. Yudell and Psychological Associates
08.2023 - Current
HVAC Technician
Lindstrom Air Conditioning
03.2021 - 08.2023
Verifier
Great Health Choice
09.2018 - 03.2021
Bachelor of Science - Psychology
University of Central Florida