Jeremy Czepiel
Round Rock,TX
Summary
Dedicated office solutions professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Systems Engineer
ImageNet Consulting
Oklahoma City, OK
01.2020 - Current
- Collaborated with clients to draft a scope of work to identify pain points, recommend software solutions and provide the required resources for implementation.
- Designed and tested proposed software solution in sandbox environment including custom client specific workflows.
- Provided Tier One support for MPS clients for their respective software solutions.
- Proposed technical solutions for new system designs and suggested options for performance improvements.
- Communicated status updates to affected parties when issues arose.
Service Manager
Zeno Imaging
Austin, TX
01.2018 - 01.2020
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Guided techs on office equipment repair, tool usage and equipment operation.
Implementation and Design Architect
Zeno Imaging
Austin, TX
07.2013 - 01.2018
- Provided presales support for clients and sales people.
- Created scope of work and proof of concept for clients' desired software solution.
- Provided day-to-day support of installed software solutions.
- Software solutions primarily involved uniFLOW, PaperCut NG/MF, Prisma Prepare and MPS fleet management tools.
Systems Engineer
Zeno Imaging
Austin, TX
03.2011 - 07.2013
- Installed print fleet hardware at clients' location including connectivity and basic workflow configurations.
- Provided pre-installation communication with clients discovering and application needs and network information.
- Provided post installation on-site training.
- Hardware solutions included Ricoh, Canon, HP and Kyocera Mita.
- Connectivity solutions included scan to email, scan to folder, direct print and server printing.
Skills
- Hardware and software installation
- Communication
- Troubleshooting
- User support
- Customer proposals
- Project Management
- Skilled in uniFLOW and PaperCut MF
- Employee training
- Technical Support
Certification
- Fiery Systems
- PaperCut Technical
- uniFLOW
- uniFLOW SMB
- uniFLOW Online
- Color Management Professional
- Oce PRISMA Solutions
Timeline
Systems Engineer
ImageNet Consulting
01.2020 - Current
Service Manager
Zeno Imaging
01.2018 - 01.2020
Implementation and Design Architect
Zeno Imaging
07.2013 - 01.2018
Systems Engineer
Zeno Imaging
03.2011 - 07.2013