JEREMY R. KRYSTOSIK

Following duties:

- deciphering work orders in a fast paced environment

- locating merchandise on a large scale

- fulfilling orders in a correct and efficient manner

- Quality control of checking items

• Maintained compliance with company safety policies and called violations to attention of management.
• Received and reviewed new orders, located requested merchandise and promptly initiated processing.
• Followed procedures at all times for personal and team safety.
• Cross-trained new associates on picking and filling orders for warehouse products.
• Drove customer satisfaction by successfully completing all returns quickly.

• Converted 40% of leads to applications by identifying clients' mortgage needs
• 25% success rate converting from application to closing by guiding clients through key milestones of the purchase process and acting as the clients' advocate and adviser
• Closed 4 deals/month ( $250K - $1.1MM) by developing a financial plan for clients.

• Generated an average of 8 leads per month by actively seeking referrals and developing internal and external sources
• Recognized for three “Chase Keys’ of success for exceeding expectations in owning customer experience by partnering with financial specialists to ensure client success in specialized financial needs
• Developed repeat-client basis and referral network by cultivating rapport with 14 financial specialists.

• Promoted within Chase Bank to Senior Home Lending Advisor in a highly competitive market within 8 months by consistently exceeding sales targets
• Maintained monthly customer satisfaction scores above 90% by proactively meeting with customers to build lasting relationships, discover financial needs and tailor product and service recommendations.

• Obtained national and 18 state Nationwide Multistate Licensing System (NMLS) licenses
• Recruited to a highly competitive team within the branch by consistently closing 25 loans per month and providing superior client service
• Earned recognition for high performance by closing 40 loans in a month, quickly guiding clients through the loan process from application to closing.