3D Printing
Jeremy M. Cox
Senior Technical Support Specialist
Fairburn,Georgia
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Graphic Artist / Equipment Specialist / IT Systems Admin
Fairburn Printers & Office Supply, Inc
Fairburn, GA
10.2017 - Current
- Created new forms and training for staff to reduce errors.
- Decreased downtime by improving equipment standards and maintenance schedules
- Responsible for 90% of production, from producing all graphics to printing and finishing all jobs.
- Maintained all equipment including digital presses/copiers, configuring and managing network including phones.
- Managed repairs and vendors to minimize inventory downtime.
- Maintained inventory of necessary expendables, parts and supplies.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- This business is owned by my family.
- Also worked here from Dec 2005 through Sep 2008 & Jun 2010 through Jul 2015
- Worked with clients to gather and define requirements, establish scopes and managing project milestones
Level 2 Technical Support / Technician
Renew Digital
Peachtree Corners, GA
07.2015 - 10.2017
- Prepared computer software for use with digital x-ray machines sold by said company.
- Managed company projects that included network expansion, product refurbishment, crafting discontinued cables (soldering).
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Decommissioned outdated equipment, referring devices to appropriate recycling or disposal personnel.
- Imaged and prepared new computers for integration into company networks and systems.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Patched software and installed new versions to eliminate security problems and protect data.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Executed technology implementation projects, minimizing downtime and business disruptions.
- Managed over 25 customer calls per day
- Built/Refurbished 10-15 computers per day
Avionics Test Station and Components
United States Air Force
Anchorage, AK
10.2001 - 09.2005
- Served during Operation Enduring Freedom Avionics Systems, F-15 - AFS 2A051A.
- Perform and manage repairs on avionics test station equipment and related equipment.
- Analyze performance and isolate malfunctions of avionics test equipment, support equipment and aircraft components.
- Supervise new Airmen and train them on tasks to include workplace safety, tool management and workplace orientation.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Maintained excellent attendance record, consistently arriving to work on time
Education
Bachelors of Information Technology - Programming
InterContinental University Online
Online 01.2009 - 02.2010
Associate of Arts - Business Administration
American InterContinental
Online 01.2008 - 01.2009
Certification - Electronics Principles
United States Air Force Training
Lackland Air Force Base 01.2002 - 08.2002
High School Diploma -
Creekside High School
Fairburn, GA 08.1997 - 01.2000
Skills
Complying with safety regulations
Certification
CompTIA Net+
Interests
Gaming
Anime
Quote
"I can not do everything, but I can do something. I must not fail to do the something that I can do."
Helen Keller
Timeline
CompTIA Net+
09-2020
CompTIA Sec+
09-2020
CompTIA A+
09-2020
Graphic Artist / Equipment Specialist / IT Systems Admin
Fairburn Printers & Office Supply, Inc
10.2017 - Current
Level 2 Technical Support / Technician
Renew Digital
07.2015 - 10.2017
Bachelors of Information Technology - Programming
InterContinental University Online
01.2009 - 02.2010
Associate of Arts - Business Administration
American InterContinental
01.2008 - 01.2009
Certification - Electronics Principles
United States Air Force Training
01.2002 - 08.2002
Avionics Test Station and Components
United States Air Force
10.2001 - 09.2005
High School Diploma -
Creekside High School
08.1997 - 01.2000
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