Jeremy R. McClelland

Role Overview:
As a strategic leader at the University of West Georgia, played a key role in the university’s transition from Division II to Division I, ensuring facilities met elevated standards while aligning operational services with academic and student objectives. Reported directly to the University President, providing executive leadership in optimizing campus operations to support long-term strategic goals.

Key Responsibilities:

• Managed a $50M annual budget for facilities, operations, and sustainability across a 635-acre campus serving 14,000 students.
• Led capital projects, ensuring alignment with budget, timelines, and strategic goals while driving operational excellence.
• Optimized resource utilization, streamlined processes to reduce costs, and improved campus functionality to support academic and student success.
• Collaborated with HR, IT, Student Services, and other departments to align resources and drive efficiency across campus operations.
• Drove initiatives to enhance safety, sustainability, and emergency preparedness to foster a secure and efficient campus environment.
• Presented strategic plans to senior leadership, Board of Regents, and key stakeholders, securing support and advancing institutional growth.
• Mentored emerging leaders, designing professional development programs to ensure organizational growth and succession planning.

Role Overview:
Played a key leadership role in a district-wide reorganization and standardization initiative across seven campuses, serving 65,000 students in the DFW metroplex, driving operational efficiency and alignment with institutional goals.

Key Responsibilities:

• Provided strategic leadership for facilities management, supporting academic and student-focused initiatives.
• Managed three senior campus directors overseeing 2.5 million square feet of facilities and a $35M annual budget.
• Directed operations across multiple functions, collaborating with HR, safety, IT, and capital projects to ensure seamless service delivery.
• Led the planning and execution of capital projects, ensuring they aligned with district growth strategies and were completed on time and within budget.
• Championed safety initiatives, including emergency preparedness planning and compliance with safety standards.
• Managed cross-functional teams, including facilities, custodial, grounds, maintenance, and construction, to support district-wide operations.
• Collaborated with leadership and external stakeholders to implement innovative solutions that enhanced operational efficiency.

Role Overview:

Served as Senior Director of Facilities Operations for an 850,000 sq ft historic campus during a period marked by unprecedented events in downtown Dallas some of which garnered national media attention. Collaborated closely with Campus Police, HR, IT, and other departments to ensure seamless alignment of operations with institutional goals. Designated as the lead for crisis management, receiving specialized training and working closely with the college’s Chief of Police and the City of Dallas to coordinate effective emergency responses, minimizing the impact of critical situations.

Key Responsibilities:

• Oversaw maintenance, capital projects, safety, and budget management.
• Directed large-scale initiatives to streamline operations, improve efficiency, and optimize resource allocation.
• Fostered cross-functional collaboration with HR, IT, and Police departments to ensure alignment with institutional goals.
• Enhanced campus safety through robust emergency preparedness plans, staff training, and drills.
• Developed and managed operational budgets, maximizing resources for optimal performance.
• Cultivated high-performing teams through leadership development and performance metrics.
• Managed capital projects, ensuring timely and budget-compliant completion of renovations and new builds.

Role Overview:

Oversaw operations for a 267-acre campus, managing facilities, safety programs, and capital projects to ensure compliance with high service standards.

• Collaborated with IT and HR to enhance operational systems, improving service speed and quality.
• Led execution of strategic initiatives to optimize campus functionality and drive continuous improvement.
• Negotiated vendor contracts, ensuring cost-effective and efficient services.
• Managed and mentored a facilities team, fostering high performance and service excellence.
• Streamlined work order processes to improve response times and operational efficiency.
• Established effective communication channels across departments to promote collaboration on facility-related matters.
• Managed inventory control systems, reducing waste and ensuring resource availability.
• Spearheaded space planning and preventive maintenance initiatives to optimize workflows and facility use.

Role Overview:
Hired as President of Operations (COO) to lead an underperforming eight-unit national franchise restaurant chain facing significant profitability challenges, non-compliance with corporate standards, and the risk of losing franchise rights. Led a comprehensive transformation of operations in collaboration with the corporate offices in California. Under my leadership, the franchise turned around and won the National Franchisee of the Year Award three years later.

Key Responsibilities and Achievements:

• Directed daily operations for eight restaurants across El Paso, Texas, and Las Cruces, New Mexico, managing eight senior managers and overseeing all renovations, remodels, and construction projects to ensure compliance with corporate franchise standards and quality control.
• Centralized and revamped hiring strategies, training programs, and motivational initiatives, improving staff productivity, retention, and morale at all levels.
• Streamlined operations by identifying inefficiencies and implementing process improvements, enhancing both profitability and customer experience.
• Resolved operational issues and provided strategic recommendations for corrective actions based on performance reports and feedback.
• Established clear performance goals and systems for achievement, aligning team efforts with organizational objectives and driving operational excellence.
• Identified and addressed challenges in production, workforce, and material sourcing, implementing successful solutions that optimized operational flow and reduced costs.