JEREMY R. MCMICHEN
Atlanta,GA
Summary
Enthusiastic, accomplished career insurance professional with over 15 years of experience across various lines of business, including personal and commercial exposures. Top technical performer who yields outstanding results with a broad leadership approach. Wide range of claims handling experience including: auto bodily injury; catastrophic injury; premises liability; personal and advertising injury; construction defect; product liability and complex coverage matters. Over five years of leadership experience including supervising individual teams and as a Regional Claim Manager. Seeking a senior individual contributor or management role that provides an opportunity to achieve strategic and effective claims handling across the organization.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Regional Claim Manager
Central Mutual Insurance Company
10.2022 - 09.2023
- Demonstrate skill in creating, implementing and enforcing business policies and standard operating procedures based on Best Practices
- Maximize staff productivity and motivation, while minimizing turnover, through mission-driven leadership and by setting clear performance expectations
- Led a staff of 30 high achieving claim professionals and directly managed four Claim Supervisors across Auto Material Damage, First Party Property and Liability lines of business
- Maintain agency relationships with our key agency partners across numerous states throughout the United States
Claim Supervisor (Multi-line and Liability)
Central Mutual Insurance Company
04.2018 - 10.2022
- Led unit of high achieving insurance claim professionals across multiple regions and lines of business
- Responsible for training and development of new claim professionals
- Maintain company culture and values with our partners internally and externally
Multi-line Claim Service Rep, Claim Rep & Sr. Rep
Central Mutual Insurance Company
09.2010 - 04.2018
- Effectively negotiated and investigated claims across multiple lines of business
- Attended several trials and numerous mediations with a wide range of complexity & exposure
- Collaborated with defense counsel on file strategy while effectively managing file expenses
- Assisted unit Supervisors with training and development of new claim professionals
AMD Claim Service Representative
Central Mutual Insurance Company
05.2009 - 09.2010
- Investigated and negotiated auto material damage claims and some minor injury claims
- Attended first trial and collaborated with defense counsel on trial strategy
- Attended default hearings on Central’s behalf to secure the maximum recovery allowed
Multi-line Claim Correspondent
Central Mutual Insurance Company
03.2008 - 05.2009
- Adjusted small first party property claims including theft, jewelry, lightning damage, etc
- Obtained all necessary licensing and completed all company training plans
- Assisted Multi-line Claim Representatives on large exposure content reviews
Education
BS - Political Science, Legal Studies
Kennesaw State University
Kennesaw, GA2007
Skills
Complex Casualty and Coverage Claims
Strong Attention to Detail
Broad Leadership Approach
Litigation Management
Highly Organized and Self-motivated
Skilled Negotiator
Excellent Communication Skills
Claims Training and Mentorship
Certification
Senior Claim Law Associate, SCLA
Associate in Claims, AIC
Associate in General Insurance, AINS
Timeline
Regional Claim Manager
Central Mutual Insurance Company
10.2022 - 09.2023
Claim Supervisor (Multi-line and Liability)
Central Mutual Insurance Company
04.2018 - 10.2022
Multi-line Claim Service Rep, Claim Rep & Sr. Rep
Central Mutual Insurance Company
09.2010 - 04.2018
AMD Claim Service Representative
Central Mutual Insurance Company
05.2009 - 09.2010
Multi-line Claim Correspondent
Central Mutual Insurance Company
03.2008 - 05.2009
BS - Political Science, Legal Studies
Kennesaw State University
Senior Claim Law Associate, SCLA
Associate in Claims, AIC
Associate in General Insurance, AINS
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