Jeremy "Todd" Warren
Wesson,Mississippi
Summary
Experienced Professional in customer sales and service, bringing 17 years of industry experience in all areas of fire safety services. Obtained NICET level III in Fire Alarm and Detection. Well versed in building customer relations and rapport. Proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Harvest Logistics Planner
Weyerhaeuser
02.2023 - Current
- Tracked daily harvest orders and notified customers of status or potential delays.
- Monitored inbound and outbound haul operations to establish timely delivery of timber.
- Conducted investigations to resolve issues related to logistics and timber movements.
- Scheduled and coordinated trucking to maximize productivity..
- Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
Total Service Manager
JOHNSON CONTROLS INC, Johnson Controls
01.2016 - 09.2022
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.3
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Inspection Mananger
JOHNSON CONTROLS INC, Johnson Controls
01.2014 - 01.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Education
No Degree - Banking And Finance
Ole Miss
Oxford, MSAssociate of Arts - Business Management
Copiah Lincoln Community College
Wesson, MS05.2001
Skills
- Relationship Building
- Strategic Business Planning
- Customer Service Management
- Goal-Oriented
- Employee Supervision
- Upselling
- Revenue Generation
- Verbal and Written Communication
- Forecasting
- KPI Monitoring
- Workflow Management
- Estimating and Quoting
Accomplishments
Forecasted, executed & achieved Financial targets for 4 straight years.
Led the nation in service margin %.
Developed highly motivated team with proven results
Certification
NICET level III Alarm & Detection
Timeline
Harvest Logistics Planner
Weyerhaeuser
02.2023 - Current
Total Service Manager
JOHNSON CONTROLS INC, Johnson Controls
01.2016 - 09.2022
Inspection Mananger
JOHNSON CONTROLS INC, Johnson Controls
01.2014 - 01.2018
No Degree - Banking And Finance
Ole Miss
Associate of Arts - Business Management
Copiah Lincoln Community College
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