JEREMY WYATT DEHUT
Salem,OR
Summary
Bachelor of Science in Business Administration with Management concentration and an Economics minor Highly proficient in statistical packages in Excel and experience using Tableau and IBM SPSS Proven quality improvement implementation with over five years of professional leadership experience and over three years of management experience Leadership experience guiding a team of staff members to provide the highest customer service Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
10
10
years of professional experience
Work History
Teller Operations Supervisor
OnPoint Community Credit Union
05.2023 - Current
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Managed over 30 customer calls per day
Member Service Representative
OnPoint Community Credit Union
10.2019 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Interviewed customers to determine loan product eligibility and clarify discrepancies
Teller Coordinator
OnPoint Community Credit Union
08.2018 - 10.2019
- Addressed employee issues and conflicts, applying listening and communication skills to promote quick resolution.
- Trained newly hired tellers, providing extensive mentoring along with positive reinforcement to help employees meet monthly goals and reach objectives.
- Managed branch vault by verifying accuracy of cash transactions
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
Teller
OnPoint Community Credit Union
07.2017 - 08.2018
- Compare loan costs to accommodate member’s budget
- Analyze credit reports and loan applications for discrepancies to make financial decisions
- Compile and analyze financial reports
- Work independently to track and compile reports to complete loans within federal regulations
- Utilize my authority to make financial choices within operating procedures
- Generate reports with accuracy that are easily understandable
- Identify financial errors on members accounts and problem solve to correct them
- Create Excel workbooks and formulas for tracking project status and data reporting
- Communicate financial information effectively in writing and orally for members to understand
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Associate Manager
Regal Entertainment Group
11.2013 - 07.2017
- Assign tasks to subsidiaries in order to accomplish the day’s workload most efficiently
- Lead my team as a point of reference and support to ensure tasks are completed appropriately
- Display high concentration on quality control to ensure the best product quality for guests
- Manage inventory by working with staff to ensure items are entered in and giving out correct amount
- Train staff to be efficient in order to reduce cash and inventory errors
- Generate accurate inventory and cash balancing reports
Education
Bachelor of Science - Business Administration, Economics
Western Oregon University
Monmouth, Oregon06.2016
Pre - Business
Oregon State University
Corvallis, Oregon06.2014
Associate of Science Oregon Transfer Degree - Business, Drafting Technology
Chemeketa Community College
Salem, Oregon06.2013
Skills
- Job Assignments
- Shipment Processing
- Quality Improvement Strategy
- Strategic Vision
- Complex Problem-Solving
- Deliverable Submission
Timeline
Teller Operations Supervisor
OnPoint Community Credit Union
05.2023 - Current
Member Service Representative
OnPoint Community Credit Union
10.2019 - 05.2023
Teller Coordinator
OnPoint Community Credit Union
08.2018 - 10.2019
Teller
OnPoint Community Credit Union
07.2017 - 08.2018
Associate Manager
Regal Entertainment Group
11.2013 - 07.2017
Bachelor of Science - Business Administration, Economics
Western Oregon University
Pre - Business
Oregon State University
Associate of Science Oregon Transfer Degree - Business, Drafting Technology
Chemeketa Community College
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