Devone Yopp
Los Angeles ,CA
Summary
Dynamic Operations Supervisor with a proven track record at United Parcel Service, adept at enhancing employee performance through tailored training and effective management. Skilled in training needs analysis and fostering strong employee relationships, I successfully implemented streamlined reporting systems, boosting operational efficiency and team productivity.
Experienced with customer relationship management, team leadership, and sales strategies. Utilizes effective communication to drive sales and build lasting customer relationships. Track record of achieving sales targets and enhancing team performance.
Overview
5
5
years of professional experience
Work History
Operations Supervisor
United Parcel Service, UPS
02.2021 - 06.2025
- Assessed new employee skills and strengths to provide customized training.
- Updated employees with latest policies, procedures and compliance standards.
- Evaluated success of training and recommended improvements to upper management to enhance effectiveness.
- Assigned fellow supervisors daily operations and tasks that needed to be completed to improve work area production
- Compiled training handbook and related materials.
Footwear Lead Sales Associate
Dicks Sporting Goods
06.2023 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed and implemented effective sales strategies to enhance customer engagement and drive product awareness.
- Led a team of sales associates, providing guidance and support to achieve sales targets and foster teamwork.
- Maintained performance metrics tracking systems to assess team productivity and identify areas for improvement.
- Conducted regular inventory audits to ensure accurate stock levels and effective product placement on the sales floor.
ASX Supervisor
United Parcel Service, UPS
02.2021 - 06.2025
- Resolved operational issues efficiently, minimizing disruptions to workflow and maintaining productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Evaluated process effectiveness, identifying areas for improvement to enhance overall efficiency.
- Implemented new reporting systems that streamlined data collection and analysis for decision-making.
Education
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, AZ10.2024
Skills
- Management Staff Collaboration
- On-The-Job Training
- Supervisor Skills Training
- Training Needs Analysis
- Job Assignments
- Employee Relationships
Timeline
Footwear Lead Sales Associate
Dicks Sporting Goods
06.2023 - Current
Operations Supervisor
United Parcel Service, UPS
02.2021 - 06.2025
ASX Supervisor
United Parcel Service, UPS
02.2021 - 06.2025
Bachelor of Science - Business Management
Grand Canyon University