Jerene Turner
Hamden,CT
Summary
Social work professional with strong leadership skills and deep understanding of best practices in client care. Proven ability to foster team collaboration, adapt to changing needs, and drive positive outcomes. Expertise in case management, conflict resolution, and community outreach. Known for reliability, empathy, and results-focused approach.
Experienced with overseeing social work teams and implementing community-focused programs. Utilizes interpersonal skills to build rapport, training and foster trust within diverse groups. Knowledge of regulatory compliance and best practices ensures high standards of service delivery and operational excellence at the furtherance of the social work profession.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Social Work Supervisor
Department of Children and Families (DCF)
Bridgeport, CT
03.2019 - Current
- Supervised case management teams to ensure compliance with department policies and regulations.
- Directed comprehensive supervision of up to 85 cases per month, focusing on tailored support and effective case management.
- Implemented quality assurance measures to improve case documentation accuracy and client outcomes.
- Coordinated interdisciplinary meetings to address complex cases, fostering collaboration among stakeholders.
- Established performance benchmarks for team evaluations, driving accountability and continuous improvement initiatives.
- Mentored new social workers entering the field to promote professional growth and solidify foundational skills necessary for success.
- Developed strong community partnerships to enhance available resources and support for clients.
- Enhanced staff performance through regular supervision, training, and professional development opportunities.
- Collaborated with community members to develop and implement service initiatives as a Mandated Reporter Trainer and Community Liaison.
Social Worker / Ongoing Unit
Department of Children and Families (DCF)
Bridgeport, CT
06.2017 - 03.2019
- Developed and implemented individualized service plans for children and families.
- Coordinated resources and referrals to support family needs and enhance child welfare.
- Collaborated with multidisciplinary teams to develop strategic interventions for at-risk families
- Analyzed case data to identify trends, informing policy improvements within DCF.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Supervised interns or junior staff members, providing direction on best practices in social work and contributing to their professional growth as practitioners.
Social Worker / Investigation Unit
Department of Children and Families (DCF)
Bridgeport, CT
03.2014 - 06.2017
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Conducted comprehensive assessments for individuals and families to identify needs, leading to personalized intervention plans.
- Enhanced protective measures for children and vulnerable adults with thorough investigations and interventions.
- Facilitated crisis intervention sessions, providing immediate support to clients in distress.
- Trained and mentored junior staff on case management best practices and regulatory requirements.
Social Worker / Permanency Unit
Department of Children and Families (DCF)
New Haven, CT
04.2011 - 03.2014
- Built strong, trust-based relationships with clients, facilitating effective support and advocacy.
- Documented client progress and activities in accordance with agency policies and procedures.
- Improved client access to community resources with thorough needs assessments and effective referral processes.
- Promoted family reunification and stability, conducting assessments and providing tailored family support services.
- Assisted clients in navigating the legal system, attending court hearings as needed and providing support throughout the process.
- Collaborated with schools to address students'' social-emotional needs, working closely with teachers and administrators to create supportive learning environments.
- Provided crisis intervention services, offering immediate support and resources to clients in distress.
- Developed personalized treatment plans in collaboration with clients and multidisciplinary teams.
- Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
Social Worker / Ongoing Unit
Department of Children and Families (DCF)
New Haven, CT
04.2007 - 04.2011
- Developed and implemented individualized service plans for children and families.
- Coordinated resources and referrals to support family needs and enhance child welfare.
- Collaborated with multidisciplinary teams to develop strategic interventions for at-risk families
- Analyzed case data to identify trends, informing policy improvements within DCF.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Supervised interns or junior staff members, providing direction on best practices in social work and contributing to their professional growth as practitioners.
Education
Master of Science - Social Work
Southern Connecticut State University
New Haven, CT05.2010
Bachelors of Science - Social Work
Southern CT State University
New Haven, CT05.2006
High School Diploma -
Notre Dame Catholic H.S.
Fairfield, CT06.2000
Skills
- Multicultural competence
- Service integration
- Teamwork and collaboration
- Problem-solving abilities
- Organizational skills
- Professionalism
- Staff oversight
- Active listening
- Excellent written and verbal communication
- Public speaking
Certification
- 2017-Present CT State Department of Education –Certification: School Social Worker- Endorsement #:071
- 2016-Present CT Master’s Level Social Worker License #: 759
- 2013-2014 Post Master’s Certification: Adoption Competency
- 2012 Applied Suicide Intervention Skills Training
- 2011 Identifying & Working with Parents with Cognitive Limitations
- 2007 Motivational Interviewing
Timeline
Social Work Supervisor
Department of Children and Families (DCF)
03.2019 - Current
Social Worker / Ongoing Unit
Department of Children and Families (DCF)
06.2017 - 03.2019
Social Worker / Investigation Unit
Department of Children and Families (DCF)
03.2014 - 06.2017
Social Worker / Permanency Unit
Department of Children and Families (DCF)
04.2011 - 03.2014
Social Worker / Ongoing Unit
Department of Children and Families (DCF)
04.2007 - 04.2011
Master of Science - Social Work
Southern Connecticut State University
Bachelors of Science - Social Work
Southern CT State University
High School Diploma -
Notre Dame Catholic H.S.