Jeretta Mckenzie

• Provided compassionate care, assisting clients with daily living activities and personal hygiene.
• Monitored client health status, reporting changes to healthcare professionals promptly.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
• Built strong relationships with clients to deliver emotional support and companionship.

• Scheduling appointments for patients with their Primary Care and/or Specialty physicians.

• Maintain patient registration elements including uploading, terminating, verifying, and otherwise managing insurance plans.

• Facilitate prescription refills by coordinating between patients, pharmacies, and physicians.

• Review patient records, such as orders and referrals

• Communicate messages accurately between patients and their physicians. Those messages could include asking questions, sharing symptoms, etc.

• Transfer live calls directly to a healthcare professional (care center team, nurse, etc.). Such situations may include medical emergencies and/or suicide related conversations. These types of calls are typically less common.

• Maintain a positive and friendly tone with customers at all times
• Establish new customer accounts and record account information, like phone numbers or addresses etc
• Listen to customer complaints and try to identify the cause of their problem to your best ability
• Be able to manage large amounts of phone calls, chats, emails, and other communication channels
• Ensure customer satisfaction and maintain professional customer support.
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• Communicates claim action/processing with claimant, client and appropriate medical contact
• Ensures claim files are properly documented and claims coding is correct
• May process routine payments and prescriptions and status reports for lifetime medical claims and/or defined period medical claims
• Maintains professional client relationships.

• Assisting with personal care, administering medication, and providing companionship
• Transporting or escorting the client to medical and other appointments
• Monitoring and reporting changes in health, behavior, and needs
• Ensuring the client's home is organized according to their needs and that safety measures are in place.
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• Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
• Provided safe mobility support to help patients move around personal and public spaces.

• Healthcare/medical
• Billing/processing payments
• Claims
• Scheduling dentist/doctors appointments
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary
• Respond to requests such as follow up phone calls.

• Cleans work areas, equipment and utensils
• Ensures compliance with sanitation and safety requirements
• Uses approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control.

• Clean food preparation areas, cooking surfaces, and utensils
• Verify that prepared food meets requirements for quality and quantity
• Take food and drink orders and receive payment from customers
• Clean, stock, and restock workstations and display cases.

• Cook
• Clean
• Stock
• Answer the phone for pick up/curbside
• Keep area sanitize.

• Greet customers entering establishments
• Maintain clean and orderly checkout areas
• Resolve customer complaints
• Answer customers' questions, and provide information on procedures or policies
• Set prep station
• Ensured proper food handling standards
• Washed, peeled and prepared ingredients for a commercial kitchen.

• Interact with guests
• Taking customer orders and processing payments on POS systems
• When not serving guests, assist in maintaining restaurant cleanliness
• Deliver food to guests and bus tables after diners leave
• Ensure the accuracy of orders, servers frequently communicate with kitchen help and cashiers
• Greeted guests and customers.

• Greet customers entering establishments
• Maintain clean and orderly checkout areas
• Resolve customer complaints
• Answer customers' questions, and provide information on procedures or policies
• Set prep station
• Ensured proper food handling standards
• Washed, peeled and prepared ingredients for a commercial kitchen.

• Receive payment by cash, check, credit cards, vouchers, or automatic debits
• Issue receipts, refunds, credits, or change due to customers
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
• Greet customers entering establishments
• Maintain clean and orderly checkout areas
• Answer customers' questions, and provide information on procedures or policies.

• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
• Greet customers entering establishments
• Answer customers' questions, and provide information on procedures or policies
• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
• Clean, stock, and restock workstations and display cases.

• Maintaining the cash register and handling cash transactions with customers
• Handle cash transactions with customers using cash registers
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving establishments
• Maintain clean and tidy checkout areas
• Bag, box or wrap packages
• Pleasantly deal with customers to ensure satisfaction.