Dedicated Administrative Office Manager with over 9 years of experience enhancing operational efficiency through effective coordination and support. Proficient in managing complex scheduling, vendor negotiations, and event logistics, contributing to seamless office operations and improved stakeholder engagement.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Manager, Administrative support
St. Elizabeth School of Nursing/Franciscan Alliance
Lafayette, USA
11.2016 - 12.2025
Coordinated departmental processes for faculty and students, improving overall operational efficiency.
I provided high-level administrative support by conducting independent research, preparing statistical reports, preparing correspondence, receiving visitors, arranging conference calls, and scheduling/taking minutes for all meetings.
Collaborated with various departmental contacts to ensure seamless office operations and negotiated contracts with vendors for software and office supplies.
Managed the ordering and maintenance of office, kitchen, and technology supplies for faculty and staff. Served as the primary contact for maintenance needs, addressing issues and placing tickets as necessary.
Organized events for the school of nursing, managing logistics for three graduations, senior celebrations, annual alumni lunch, community lunches, student recognition events each fall, and faculty/staff meetings.
Acted as a backup for the Bursar/Registrar, Education Services Scheduler, and Mailroom assistant. Completed cross-training to provide support during absences. Supported training for new Education Services Scheduler recruits and managed basic onboarding for faculty and staff, coordinating employee setup, introductions, and building tours.
Office Manager, Administrative/Warehouse support
Apex Warehouse
Lafayette, USA
06.2014 - 11.2016
Managed daily office operations and ensured smooth workflow across departments.
Developed and implemented office policies to improve operational efficiency.
Handled customer service for incoming calls and inquiries from vendors, ensuring timely responses and resolution of issues.
Coordinated inventory management and maintained accurate stock levels in warehouse.
Prepared inventory documentation and coordinated with vendor auditors to facilitate smooth inventory audits.
Branch Manager
Lafayette Saving Bank
Lafayette, USA
06.2007 - 06.2014
Managed branch activities, set goals, supervised staff, oversaw budget, and facilitated customer interactions to ensure smooth operations.
I conducted daily morning check-ins and weekly/monthly coaching sessions with all employees.
Participated in HR processes including hiring, training, performance reviews, salary input, raises, and disciplinary actions to support team development.
I ran a teller drawer, opened accounts, processed loan applications, performed audits, and answered phone inquiries.
Contacted customers regarding overdue loan payments to facilitate timely resolution.
Resolved customer complaints effectively to maintain satisfaction and loyalty.
Education
A.S - Business Management/Accounting
Indiana Business College
Lafayette, IN
07-1996
Skills
Document preparation
Budget management
Accounts payable and receivable
Financial record keeping
Event planning
Office software
Time management
Technology troubleshooting
Critical thinking
Conflict resolution
Customer service
Human resources support
Effective communication
Office software
Certification
Notary for the state of Indiana, 09/01/29
2024 Award the Franciscan Alliance Spirit award, Nominated by co-workers
Treasurer/secretary for Homeowners Association Horseshoe Bend, 01/01/18, 12/01/21
Leadership Lafayette, IN, Develop Individuals through experiential learning and community engagement to promote servant leadership, 05/01/08
<ul>
<li>Provided administrative support to three Front Office principals, ensuring seamless operations during absences.</li>
<li>Managed principal’s calendar, resolving scheduling conflicts and organizing meetings, events, and travel arrangements.</li>
<li>Acted as liaison with Agency senior leaders to gather briefing materials and background documents.</li>
<li>Coordinated logistics for executive team events, including conferences and retreats, enhancing overall efficiency.</li>
<li>Directed various support activities for high-level meetings and agency programs for distinguished visitors.</li>
<li>Collaborated with the Director of Scheduling to manage long- and short-term calendar of events.</li>
<li>Maintained confidentiality while managing sensitive information and prioritizing communications for senior executives.</li>
</ul> at United States Agency of International Development (USAID)<ul>
<li>Provided administrative support to three Front Office principals, ensuring seamless operations during absences.</li>
<li>Managed principal’s calendar, resolving scheduling conflicts and organizing meetings, events, and travel arrangements.</li>
<li>Acted as liaison with Agency senior leaders to gather briefing materials and background documents.</li>
<li>Coordinated logistics for executive team events, including conferences and retreats, enhancing overall efficiency.</li>
<li>Directed various support activities for high-level meetings and agency programs for distinguished visitors.</li>
<li>Collaborated with the Director of Scheduling to manage long- and short-term calendar of events.</li>
<li>Maintained confidentiality while managing sensitive information and prioritizing communications for senior executives.</li>
</ul> at United States Agency of International Development (USAID)