Jeri Dobbins
Experienced Professional
Euclid
Summary
Compassionate professional recognized for high productivity and efficient task completion. Specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Strong communication and problem-solving abilities enhance patient satisfaction and support healthcare objectives.
Overview
15
15
years of professional experience
Work History
BDC Manager
Ken Ganley Nissan/Kia
Mayfield Heights
04.2025 - 10.2025
- Established goals for appointment setting, lead conversion, and customer satisfaction.
- Monitored performance metrics to ensure alignment with established goals.
- Oversaw management of all leads, ensuring timely and effective follow-up.
- Collaborated with sales team to align marketing strategies with customer needs.
Department Administrator/Accounts Receivable Accountant
Penske Automotive
Bedford
03.2023 - 04.2025
- Directed daily operations of service department, managing records, schedules, and communications.
- Processed customer invoices using advanced accounting software to ensure accuracy.
- Managed aging accounts receivable reports to facilitate timely follow-ups.
- Reconciled discrepancies in customer accounts to maintain accurate financial records.
Patient Companion
Cleveland Clinic
Garfield Heights
04.2023 - 04.2024
- Facilitates non-medical, one-on-one care for patients in healthcare facilities or at home, offering unwavering supervision, emotional reinforcement, and help with everyday activities including eating and physical mobility.
Owner/Manager
There and Back Transport LLC
Euclid
01.2021 - 02.2022
- Established and managed business delivering safe, reliable transportation for medical appointments.
- Optimized routes through data analysis to minimize delays.
- Oversaw daily operations to ensure timely transportation services.
Telephone Operator
University Hospitals
cleveland
06.2019 - 06.2021
- Provided accurate information and directions to patients and families.
- Prioritized urgent calls to support emergency services efficiently.
- Engaged callers and delivered exceptional customer service through a friendly approach.
Dispatcher
Towne Park
Cleveland
05.2018 - 05.2019
- Prioritized incoming requests for dispatch based on urgency and location.
- Handled high volume of phone calls while ensuring accurate data entry.
Dispatch Supervisor
Provide A Ride
Warrensville Heights
04.2016 - 08.2018
- Supervised daily dispatch operations to ensure timely shipment delivery.
- Coordinated communication between drivers and warehouse staff to enhance logistical efficiency.
- Managed delivery scheduling to optimize routes and minimize delays.
manager
going your way transport LLC
Cleveland
01.2011 - 03.2016
- Formulated and executed operational strategies to increase efficiency.
- Oversaw budget planning and resource allocation for multiple projects.
- Facilitated problem-solving sessions to effectively tackle operational challenges.
Education
Associate of Applied Science - Physical Therapy
CUYAHOGA COMMUNITY COLLEGE
Cleveland, OH12-2026
Certificate of Technical Studies - Patient Access Specialist
Cuyahoga Community College
Cleveland, Ohio, OH06-2026
High School Diploma -
EAST HIGH SCHOOL
Cleveland, OH06.2003
Skills
- Interpersonal and communication skills
- Multi-channel communication
- Typing speed: 90 WPM
- Team collaboration
- Problem solving
- Leadership
- Attention to detail
- Organizational skills
- Composure under pressure
- Customer service expertise
- Banking experience
- Insurance billing
Timeline
BDC Manager
Ken Ganley Nissan/Kia
04.2025 - 10.2025
Patient Companion
Cleveland Clinic
04.2023 - 04.2024
Department Administrator/Accounts Receivable Accountant
Penske Automotive
03.2023 - 04.2025
Owner/Manager
There and Back Transport LLC
01.2021 - 02.2022
Telephone Operator
University Hospitals
06.2019 - 06.2021
Dispatcher
Towne Park
05.2018 - 05.2019
Dispatch Supervisor
Provide A Ride
04.2016 - 08.2018
manager
going your way transport LLC
01.2011 - 03.2016
Associate of Applied Science - Physical Therapy
CUYAHOGA COMMUNITY COLLEGE
Certificate of Technical Studies - Patient Access Specialist
Cuyahoga Community College
High School Diploma -
EAST HIGH SCHOOL