Jacqueline Gutierrez
Cicero,IL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Fast-paced, high-volume atmosphere. Proven track record in exceeding sales goals. 80-100 inbound and outbound calls daily and review and monitor 600-800 task leads per month.
Overview
12
12
years of professional experience
Work History
BDC Manager
Car Credit Center
10.2011 - 05.2023
- Greet Visitors/guests, Answer incoming calls/transfer to appropriate department, Discounting,Credit Denial Letters, Maintain daily weekly, monthly inventory reports, Transmit Bi-weekly Payroll, Filing, Dunbar cash deposits, Internet Sales, Collection & Balancing cash drawer and credit card transactions, Interview help train new bdc sales team.
Education
No Degree - Criminal Justice
Morton College
CiceroHigh School Diploma -
Morton East High School
Cicero IL06.2006
Skills
- Network development
- Interpersonal communication skills
- CRM Software
- Salesforce
- Excellent organizational skills
- Multitasking
- Proficiency in MS Office
- Microsoft Excell
- Thrives in fast-paced environment
- Excellent phone etiquette and communication skills
- Strong analytical skills
Languages
Spanish
Native or Bilingual
Timeline
BDC Manager
Car Credit Center
10.2011 - 05.2023
No Degree - Criminal Justice
Morton College
High School Diploma -
Morton East High School