Wayne Robinson
Ashburn,VA
Summary
Highly-motivated retail professional with proven expertise in driving sales growth, managing inventory, and executing effective advertising strategies. Skilled in overseeing all aspects of retail operations, including opening and closing procedures. Demonstrated ability to inspire teams to achieve high performance and exceed sales targets through strategic lead generation and customer engagement. Extensive experience in cultivating and maintaining commercial accounts to enhance business relationships and revenue.
Overview
15
15
years of professional experience
Work History
BDC Manager
Moore Cadillac
Chantilly, Virginia
02.2025 - 07.2025
- Managed daily operations of business development center to optimize performance metrics
- Oversaw customer interactions to ensure satisfaction and retention.
- Developed strategies that increased lead generation and improved conversion rates.
- Executed proactive outbound calls to schedule maintenance, recall notifications, and preventive services.
General Manager
Verizon Wireless
Ashburn, USA
01.2020 - 03.2025
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Delivered top-tier performance in a high-velocity sales environment, consistently exceeding sales quotas by 110% and maintaining 100% customer satisfaction (CSAT) scores.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Retail Specialist, Solution Manager
Verizon Wireless
Ashburn, USA
05.2015 - 01.2020
- Enhanced customer satisfaction by providing customized solutions based on individual needs.
- Maintained a high level of product knowledge to assist customers effectively.
- Led initiatives to improve store operations and customer engagement.
Small Business Consultant
Sprint
Dulles, Virginia
03.2012 - 05.2015
- Managed full sales cycle from prospecting to closing, achieving substantial revenue growth.
- Developed custom proposals and negotiated contracts for securing large deals.
- Utilized Salesforce CRM to effectively manage pipeline, track performance, and generate reports.
Lead Sales Consultant
Sprint
Tyson's Corner, Virginia
02.2010 - 02.2012
- Achieved sales targets consistently through proactive engagement with customers.
- Trained and mentored new staff to enhance their performance and product knowledge.
- Established effective communication channels among team members to improve service delivery.
Education
HS Diploma -
Heritage High School
Leesburg, VA06-2008
Skills
- Sales leadership and strategy
- Customer relations and satisfaction
- Team management and development
- Business growth initiatives
- Operational efficiency
- Advertising and marketing
- Salesforce CRM expertise
- Contract negotiation
- Strategic business development
Timeline
BDC Manager
Moore Cadillac
02.2025 - 07.2025
General Manager
Verizon Wireless
01.2020 - 03.2025
Retail Specialist, Solution Manager
Verizon Wireless
05.2015 - 01.2020
Small Business Consultant
Sprint
03.2012 - 05.2015
Lead Sales Consultant
Sprint
02.2010 - 02.2012
HS Diploma -
Heritage High School